Silver Oak Casino - Delayed payout, no replies to emails/escalations

RESOLVED
cyalea United States
posted on May 4, 2016.

Initial withdrawal approved on 4/6/16 in the amount of 990.00, (a second approved 4/25/16 for 1050.00 that I am concerned will be delayed also). Spoke to Robyn after appropriate waiting period for document review. Since then, multiple emails to the payouts department, finance, and escalations areas have gone unanswered. Live Chat and Phone Support continue to give me more generic email addresses to contact, but have been unable to confirm payout status or that any one Department is working on it. As others are finding resolution in disputes through this site, I am hoping to expedite payment and receive confirmation when my check will be sent. Thank you for your help

posted on May 9, 2016.

Hi cyalea--

I'm so sorry for what you've been through with this and I promise you I'm going to be working on this for you.

I'm home right now, so I don't have access to your information, but I promise I'll be looking into it tomorrow (Monday) and I'll return with details.

All the best,

Tawni

cyalea United States
posted on May 9, 2016.

I appreciate it, thank you

posted on May 10, 2016.

Hi cyalea--

I'm terribly sorry for the delays and frustration you've experienced with this.

I do have good news, though. ;-)

Your tracking is in and I can see that your payment is set to be delivered to you today, before 10:30 AM.

Again, apologies for the delays.

All the best,

Tawni

cyalea United States
posted on May 10, 2016.

Thank you, Tawni! My check including both amounts arrived this morning. I appreciate how you have handled this responsively and efficiently. We can count this as Resolved!

AskGamblers
posted on May 11, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.