Hello "spscully10"
We will look into this to determine what is going on and report back to you and this thread. Please allow 2-3 days for the details.

Thanks,
The SIlver Oak team

Hello Tracy,

We looked into your account and found that you have submitted some of your documents for verification. On September 12th a message was added to your casino lobby to inform you that two documents are still required so that everything can be verified and your withdrawal can be processed.

I cannot post on a public forum which documents are required however if you log in and check your messages you will see it there, or call the toll free number available to you when you log in and a customer service representative will provide you with the details mentioned above.

Once you have taken care of this, your withdrawal will be processed for you.

Thanks,
The Silver Oak team

Spscully10, any updates on this?

It appears that the same documents are still outstanding. The documents are standard documents required for a withdrawal to be processed.

Thanks,
The Silver Oak team

Due to inactivity of complaint submitter, this complaint will be considered as resolved.

Feel free to contact AskGamblers Support if you want to reopen this case.