Complaint status

Complaint solved successfully!
This is what I call professional and responsible Customer Support.

Keep up the good work!

Complaint History

spscully10 submitted a complaint.

Silver Oak Casino responded.

Silver Oak Casino responded.

AskGamblers responded.

Silver Oak Casino responded.

Closed due to inactivity of submitter.

AskGamblers responded.

Solved successfully.



Silver Oak is not paying out for my withdrawl

Posted: 15th September 2011, 10:22 AM by spscully10

To keep it short. Silver Oak has not paid me my winnings that I have requested over a month ago. I have sent all documents that they requested and followed every request detail they asked for. They still have not made any effort to send my withdrawl. All I get is the run around. What action I take at this point?

Thanks

Tracy Plummer

Hello "spscully10"
We will look into this to determine what is going on and report back to you and this thread. Please allow 2-3 days for the details.

Thanks,
The SIlver Oak team

Hello Tracy,

We looked into your account and found that you have submitted some of your documents for verification. On September 12th a message was added to your casino lobby to inform you that two documents are still required so that everything can be verified and your withdrawal can be processed.

I cannot post on a public forum which documents are required however if you log in and check your messages you will see it there, or call the toll free number available to you when you log in and a customer service representative will provide you with the details mentioned above.

Once you have taken care of this, your withdrawal will be processed for you.

Thanks,
The Silver Oak team

Spscully10, any updates on this?

It appears that the same documents are still outstanding. The documents are standard documents required for a withdrawal to be processed.

Thanks,
The Silver Oak team

Due to inactivity of complaint submitter, this complaint will be considered as resolved.

Feel free to contact AskGamblers Support if you want to reopen this case.

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