This is what I call professional and responsible Customer Support.
Keep up the good work!
email@example.com submitted a complaint.
Silver Oak Casino Withdrawal
I deposited 75.00 and used the promo code MYCARD210 (no play through & no max cash out) On 2/24/12 I requested a withdrawal of 850.00, I emailed all the required documents to the email address provided. The same day the withdrawal was denied. On the 26th I requested a withdrawal for the 850.00 and two days later on the 28th was denied again for the withdrawal of 850.00 & 1300.00 that I had won a few days later (deposited 40.00 with no play through & no max cash out promo code). I contacted them via & phone requesting more information. I was informed that the reason my withdrawal was denied was become they had not received any documents. I was given another email address to forward all of the required documents to and was told to forward the documents and request a withdrawal again. Today I logged in and the 1300.00 was denied and back in the account to play with. I contacted them through live chat & was informed the reason it was denied was because they didn't have the required documents. At this time I was given another email address to send the documents to. I am very upset because I feel like I have been given the run around and after emailing all of the required documents to three different email addresses and speaking to 4 different people I am still unable to get this resolved. Any help would be greatly appreciated.
The reason why your cash out has not been approved and it has been declined is because you have no documents on File. Please contact Withdrawals department and send them the information required.
I emailed all of the required documents for the 4th time to (firstname.lastname@example.org) yesterday. I logged in today and once again the 1300.00 I had requested was reversed and back. I am still waiting for a confirmation or something from the casino.
Your documentation was received however there are still some missing docs. You need to
manually sign the Authorization Form and provide copies of the cards ending on 2327,9045,0300 (back and front)
All other documentation has been approved.
Silver Oak Casino is still waiting for missing documents in order to have your complete info on file. We've noticed as well that since accouting declined your cash-out due to missing documentation; you've played all your balance and it is zero now.
Are the missing documents sent?
Player sent documents but need to manually sign the Authorization Forms for cards ending: 2327 and 9045
The balance has been spent by the player and no cash-out is pending for approval.
Can we hear some updates from the submitter?
Anything before solving this complaint?
Due to inactivity of the submitter, this complaint is considering solved!
Leave your comment about this complaint
- Table Games
- Video Poker
- Specialty Games
- Microgaming Games
- NetEnt Games
- Playtech Games
- RTG Casino Games