This is what I call professional and responsible Customer Support.
Keep up the good work!
chichie submitted a complaint.
Silver Oak Casino - where is my money?
apr.14 i made a withdrawal. i waited 2wks. aftr that , every week i check on them but they said its been approved and processed. may 15 i received an email from payouts dept. saying the check is issued may 10 and just wait for 1 wk coz they waiting for processor to response. i dont care about those things. they should follow what they promised to people of 2wks not that over a month.. until now im still waiting if they really send me my winning.
still no money .
recieved an email fr askgamblers saying silveroak responded to my complaints but it dont show . i follow the link but it directed me to another complainants . is this a mistake?
It seems like Silver Oak sent your payment request to the Third party processor that sends Money transfers. They should be sending the tracking number within the next 24-48 hors.
They have been saying that since last week. until now i have not receiving any.
still no money i have received from them
Pick up payment instructions have been sent out via email.
Please confirm once payment has been received.
Is the payment received meantime?
i dont know how to pick up my money.. is there a tracking number that i need . if there is i dont have it yet. plus dont u know there is no westrrn union in my place . in order to get it i will go maui in which i will be spending half the amount of what im getting. is there a way to send in lanai?
Please call Silver Oak's Customer Service. A money transfer has been sent out. they will provide pick up instructions
Please confirm if you've picked up your payment
i was disappointed upon learning that i have to pick up my money to western union . coz thers no western union here in my place. i have to go off island to get it . my would be expenses is more than im collecting . i thought my winning will be aent by check . so until now i have not gotten it. pls. if ever can u at least send throug email info or tracking no.
Unfortunately due to the amount of the withdrawal; Casino was unable to send it by check.
Could you please be so kind and email us to email@example.com from your active email address so we can go ahead and reply back with the tracking number?
Please send us an email to firstname.lastname@example.org and we will be glad to send your tracking information; since for security reasons we are not posting that info on a public forum
Player's payment info is available and Casino is waiting for him to contact them back.
As of today we've haven't heard back from him and we are worried since Money transfers need to be picked up ASAP
chichie, please confirm you received your money, so we can close this complaint!
The player is paid! Complaint solved!
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