Silver Oak Casino very unfair

posted on October 29, 2013.

I decided to give Silver Oak Casino a try, I am new to online casinos and I wanted to see how their games were. I used a 25.00 no deposit bonus to play. Well after the play through amount requirement was met, I played a little more and decided to cashout $100.00 and play with the rest of my winnings. I requested a cashout, lost the rest of the money and quit playing. Then I got the following email.

Trouble viewing this email? Read it online

Silver Oak


Happy Birthday - Unblock messages to see your gift

Hi David

Your Silver Oak username is userXXXX.

Forgot your password? Click here

Happy Birthday from Silver Oak

It's your special month of the year (and what a great month for it!). We've got a special birthday present for you from all of us at Silver Oak. To celebrate, you have a $50 gift available right now. Simply log in to the Silver Oak software (which you can download here) and redeem coupon code [Coupon Code].

We hope you have a great birthday David.

Find your birthday gift below, courtesy of Silver Oak

To get your birthday gift redeem code:


Chat with us Live Need the software? Get it here

Standard terms and conditions apply. 30X Playthrough (60X Blackjack & Video Poker). You may withdraw no more than nor less than 100 usd using this chip.

Click here for more offers

Brand New Unblock images to check out our latest addition

Loads of games to choose from

Dream Run Elf Wars Hairway to Heaven Polar Explorer

Dream Run

Start your engine! Dream Run is running and this 5 reel game has two bonus rounds, an equal number of jackpots, and huge chance to race towards victory around every twist and turn.

Elf Wars

Head out to the North Pole for an action packed battle, Rudolph vs Santa! Enjoy this 50 payline adventure with the jackpot spin feature plus 3 bonus rounds: Rampage, Revenge and Strike!

Hairway to Heaven

Climb your way to a heroes welcome when the princess lets down her braids. With three fantastic features including the patented Feature Guarantee, it's much easier to hit on "Hairway to Heaven"...

Polar Explorer

Sail through bone-chilling blizzards and unveil the hidden treasures of the Artic. The quest includes 2 progressive jackpots and 3 bonus features. Look out for the golden chest filled cave.

The Silver Oak Team

Toll Free 1-888-402-2063

[email protected]

Check our offers

Contact us Live Support Call us

Our methods

Add Silver Oak to your contacts and never miss a great promotion again.

Standard Terms and Conditions

You are subscribed to this mailing list as [email protected] Please click here to modify your message preferences or to unsubscribe from any future mailings. We will respect all unsubscribe requests.

So I decided to use the birthday bonus they sent to me, it was for 50.00. It has a play through requirement that was much larger than the first bonus, but it didn't matter because I lost it all anyway. Then the next day I live chatted with "Laura" and asked what my payout options were, and she advised that because I used my birthday bonus that they sent to me before the cash out completed and before I made a deposit first, that I broke the rules and my withdraw request would be denied. I explained that I felt this was extremely unfair, because the birthday bonus was sent to me by them and didn't say anything in the email about only one bonus during cash out process or do not use if you have already used one or whatever. She then got rude even when I was being polite the entire time even though I was clearly upset. It certainly made me realize that I should choose a different company and casino to do business with instead of this one. I was just so dissapointed, I was hoping they were legitimate and I felt cheated by them because they sent me a birthday bonus and It didn't say anywhere in the email anything about waiting until my cashout completed or make a deposit or do not use with another bonus. Maybe I was supposed to know this but I didn't, and now they keep my winnings. I just feel so cheated by this casino, so I hope to any new players out there looking for a casino, choose one that is nice and legitimate and not trying to find any way possible to not pay you your hard earned winnings. Silver Oak Casino seems to just try and find any way possible to not pay legitimate winners their money, just read all the complaints about them on here. Mine is just one more in the pile and nobody will care, but I hope it at least can help some of you reviewing before choosing to NOT choose Silver Oak, they will do everything they can to make you at fault for something and not pay if your lucky enough to win something. Hope you all have a nice day.

posted on November 10, 2013.

Dear Player

We will look into this and will get back to you soon


AceRevenue Team

posted on November 12, 2013.

Dear Player

Your payment has been approved on 11/9/2013 12:18:04 PM and sent on 11/11/2013 11:39:25 AM. Please contact any CS agent and request your pick up information.


AceRevenue Team

posted on November 14, 2013.

Dear Player:

Please confirm your payment has been received.


AceRevenue Team

posted on November 16, 2013.

I did receive some payout information in my email, it was sent via Western Union, but my name was incorrectly put and therefore I cannot pick up any winnings. They put my last name as the city I live in, not my last name which is on my account. I contacted customer service, which they have my correct name and verified my name is correct on the account, but the western union payment information has the incorrect name and therefore I cannot pick up any money. I will report back if in fact I do receive my payout and if they do in fact correct my name and honor my request, if they do not, I will report that as well.

posted on November 18, 2013.

I received a correction email today with my name correctly spelled. So I did receive my winnings, and I am very happy and shocked. Thank you Silver Oak Casino!!!

posted on November 18, 2013.

Dear Player:

According to the Casino you have been re-paid. New Pick-up instructions are available. Please contact any CS agent and request the details. Once picked up please confirm


AceRevenue Team

posted on November 22, 2013.

Dear Player:

Have you received your payment instructions? If so, please confirm


AceRevenue Team

posted on November 26, 2013.

 Is this complaint solved?

posted on December 4, 2013.

 The player is paid! Complaint solved!