Complaint #44 Silver Oak Casino

Casino refuses to pay me my $1000

By cpcher

11 years ago

Message on forum

Where do I begin? I have been a member with Silver Oak Casino since 2007 and have found Silver Oak to be one of the fairest on line casinos....until yesterday. Over the last 5 years, I have probably deposited over $10,000....when I win, I always just played the money...until 8/24/2012. I used coupon code CREW200 and deposited $50.00, which in turn was $150 after the 200% hit. I was only allowed to play keno and slots...WHICH I DID until my playthrough went through. It won't even allow you to play other games until you have finished your playthrough....so once I played my $150 playthrough I went to video poker in which I won $1000...so my balance at that time was like $1250.00...so I withdrew $1,000 allowing me to play with the balance of $250. I filled out all the paperwork, went to the post office and paid $7 to have copies made and use their fax machine to fax all necessary paperwork to get my $1,000 wire transferred. This was on friday. So on Sunday, I was looking forward to getting my managers bonus for the 3 deposits of $50 I had made....it never came...they said because I had money pending, I wasn't eligible for the managers bonus...ok, I can live with that....so on Monday, I look at my account and it says I am denied because I played video poker. I am not happy as I played my playthrough, again, the casino won't even let you bring up other games from your coupon until you have played your playthrough money. They gave me $50 (my initial deposit back)...Not sure why they did that? Is that suppose to make everything alright? I never even got the managers bonus for the $150 that I had deposited....or $7 refunded for the expense of faxing the paperwork. I am very disappointed with Silver Oak and after 5 years of loyal playing with them, they treat me like this....in the long run, they will lose alot of money from me as I will not deposit a penny to this casino until they pay me what is owed. I have several friends that also play on Silver Oak and the four of them have also stopped playing until this is resolved. I have screenshots of all of my conversations but I am not sure how to upload the screen shots. It is not allowing me to copy and past the conversations Tell me how to get them to you and I will be more than happy to send them over as an attachment. Thank you

Disputed Casino Silver Oak Casino

Reason Declined payment

Amount $500

Discussion

AskGamblers

• Support Team

13 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

cpcher

13 years ago

I followed up today with Amanda, and she said my payment is ready through Money Gram. I found the nearest Money Gram location, went there, provided the necessary info and got my $500. Thank you so much. We can put this claim in the "resolved" area now.

Blessings.

cpcher

13 years ago

perfect! I will let you know when I receive the check and then we can close this case. Thanks again.

Silver Oak Casino

• Representative

13 years ago

Dear cpcher :

Payment was approved today. Please keep in mind that according to SilverOak Casino rules, payments will be made within 7 business days of approval. http://www.silveroakcasino.com/faq/

Once payment has been processed you will be notified by the Casino.

AceRevenue Team

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

See all complaints for this casino

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

Resolved

$2,500

Delayed payments once agaon at Silver Oak

Silver Oak Casino is still my go-to and their gaming is great. Unfortunately I am experiencing another delay in payment. Over a month ago (4/18) I withdrew $1526 which with the bonus removed should pay out $1194. It still had not been paid out over a month later.

I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

Resolved

$6,920

Months Delayed Payment

Almost 2 months and still nothing. I love Silver Oak but I have not gotten paid or help. The payments are beyond delayed. I’d appreciate any assistance you can provide. Thanks. Usually it’s good. Thanks. It’s been too long. The payments are delayed. Why do you want to keep the payments delayed?

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$12,465

Big win in line with rules and they just declined my second payout after i got the first of several

I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

Resolved

$22,000

Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

Resolved

$7,500

Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

Resolved

$500

Delayed Payment SilverOak and 2500 USD

Love SilverOak but every now and then like this one, the payment gets way delayed and no one can push it through. This $2500 request was from 7/6/25 which is 18 business days ago. Way past their stated wait times. It was “escalated” last week but they said that “review” itself takes an additional 72 hours. That has passed as well with no response.

Resolved

$2,500

Casino declined 1700 withdrawal after Litecoin verification

I won $1,700 from free spins at Silver Oak Casino, and my balance showed as withdrawable. I was told to send $10 in Litecoin to verify my crypto wallet. I sent it as instructed and received a confirmation email saying my documents were processed.

However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

Resolved

Waiting 4 weeks for a withdrawal

I submitted a withdrawal four weeks ago, but have not been paid. I went through verification and was confirmed to have all that information done. A sister casino of theirs planet seven already approved a payment, but Oak has not. Their site says they issue withdrawals in 24 hours and then when you do the withdrawal, it says seven days and now it’s been four times that long. Please help.

Resolved

$2,500