Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
aztanboy submitted a complaint.
Silver Oak Casino responded.
aztanboy responded.
aztanboy responded.
Silver Oak Casino responded.
aztanboy responded.
aztanboy responded.
aztanboy responded.
Silver Oak Casino responded.
aztanboy responded.
Silver Oak Casino responded.
AskGamblers responded.
AskGamblers responded.
Solved successfully.
Silver Oak Casino - Refusal to pay withdrawn amount of $150.00
I was told that my withdrawl for $150.00 wAS denied. I contacted your customer service department in regards to this and was no help at all. I signed up for the account and was given a bonus credit which i played through the amount that was needed. After playing through the amount that was required I asked for a withdrawl in the amount of 150.00 which was denied. I was told that i used the money to play in a tournament and that was not told me to me in regards to a bonus. That was played after using your coupon and full filling my obligations to you. So your rep named Helen told me to send this to you for your assistance, which i am asking and needing from you. I want to stay a member of your casino and deposit my personal funds and play your games but to be told i can't receive my winnings that I have won is not setting very well with me right now. I am simplay asking that the money i have won to be sent to me via western union as promised and noted by Billy yesterday when i was on live chat with him. Speaking to him he should have researched this matter in details if there was a problem or not which in fact he failed to do so. i am asking for a prompt reply from you and the monies of $150.00 to be sent to me
Dear aztanboy :
We will check into this matter with Silver Oak Casino and will get back to you shortly.
AceRevenue Team
thanks I appreciate it a lot
6 days and still waiting on a reply from the casino what's the hold up :(
Dear Player:
Casino will give us your account status within the next 2 hours.
Cheers
AceRevenue Team
Thanks for the update
2 days ago you stated that i should have an update from the casino in 2 hours well it's 2 days later now and still no update
it has been 2 weeks since i have filed a complaint against Silver Oaks Casino all i keep hearing is were looking into this matter when do I anticipate an answer from the casino and find out what is going on
Dear Player:
On 5/6/2012 5:46:35 PM you've redeemed a Free Chip with name TOURNAMENTCHIP to play SLOT TOURNAMENTS ONLY. Free Chip has following restrictions:
Good for play in Slot Tournaments Only!
Redeem Coupon: TOURNAMENTCHIP
NO DEPOSIT REQUIRED!
No Playthrough
No Max Cash-Out
By checking your playing history it seems like you've played:
0.4% on Slot Tournaments (which were the games you were supposed to play ONLY)
93.3% on Real Series Video Slots
6.3% on Texas Hold'em Bonus Poker™
Unfortunately and since you've played games that were excluded on the Free Chip redeemed winnings were voided.
AceRevenue Team
your a bunch of worthless piece of liars and fuckin thiefs fuck you silver oaks casino i will never spend any of my earned fuckin money with you people all you do is steal peoples fuckin money fuck you assholes
Dear Player:
We recommend understanding and reading the bonuses- free chip terms and conditions before playing; this will avoid any further misunderstanding.
When using a free chip that is clearly for Tournaments only as the free chip name clearly reads; it is clear that it should be used only on Tournaments and NOT to play any game as per your won discretion
Best Regards
AceRevenue Team
Something more to be added here?
Due to the breach of casino T&C and also due to inactivity of the submitter, this complaint is considered solved!
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this is a bunch of fuckiin bull shit and you and your casino are nothing but fuckin liars and thiefs it's no wonder you have so many fuckin complaints about you assholes and 2 weeks to get a response is absolte bull shit fuck you and your casino
They are a bunch of thieves and refuse to pay out is there somehow to legally go after them as far as a law suit is concerened
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