I received a free play from Silver Oaks Casino. I did everything by the rules. I won $150, which is the max you can win from the free chip. I was told that I had to submit paperwork. I did it. Then I was told I could withdraw. I was given the runaround time after time. Here are my last two conversations with them:A site operator will be with you momentarily.
Hi! Thank you for using our LiveChat Service. This is 'Vincent'. Please verify your Email and Phone Number so that I can assist you.
dadamc1: **********
dadamc1: **********
Vincent: Thank You
Vincent: How may I assist You?
dadamc1: i have been waiting a very long time for my withdraw...
dadamc1: does this site actually pay out?
Vincent: Thank you for holding. I will be with you in a few moments.
Vincent: Sorry the transaction has no been completed yet, You will receive a notification once is ready
dadamc1: not good enough...why is it not completed yet
dadamc1: i am going to start posting this experience all over the internet if you dont have information for me
Vincent: Transaction has not been completed due a delay because of the holidays
Vincent: You will receive your payment however you need to give time
Vincent: Sorry but we dont have further information
Vincent: please check back on Monday pertaining this transaction
dadamc1: no
dadamc1: i have been told to contact the next day over and over
dadamc1: i want to talk to a manager
Vincent: You will be contacted
Vincent: Once we have new information
dadamc1: no.
Vincent: Its end of year
dadamc1: not good enough
Vincent: and Finance dept is not open
Vincent: Sorry
dadamc1: i wasnt told that yesterday
Vincent: Im sorry is not good for you
dadamc1: or the day before
dadamc1: or the day before
dadamc1: i want to talk to a manager
Vincent: Douglas you are not a regular player of the casino
Vincent: Then your transaction should be ready once the company has the batch of payment for free chips ready
dadamc1: no
dadamc1: not good enough
Vincent: And this will not happen till holidays are over
dadamc1: i want an answer
dadamc1: i am a player at this casino
Vincent: You just had an answer
dadamc1: and your answer is a joke
dadamc1: you are liars
dadamc1: i was told 7 to 10 days
dadamc1: why have i not received payment yet?
dadamc1: either people you work with are liars, or you are
Vincent: Contact us back next week as we do not have further information to provide you
dadamc1: because you are telling me something different than they did
dadamc1: how do you expect me to become a regular player here if you dont pay out?
Vincent: We do pay, that is the reason why we have been in business for more than 10 years
dadamc1: you didnt answer my question
Vincent: Right now your withdrawal is in the process to be sent out
dadamc1: how long to send a check?
Vincent: right now you must wait for that time frame to happen
dadamc1: i did wait
Vincent: It will be sent out either western union or moneygram
dadamc1: for the time frame that i was told
dadamc1: that can be done in 5 minutes
Vincent: I understand, you will need to wait a bit more please
Vincent: I am sorry but it does not work that way
dadamc1: how much longer
Vincent: you will have your moeny
Vincent: the free money you won at our casino
dadamc1: yes, the money that i earned with your promotion
Vincent: Correct, that is great
dadamc1: and if you were smart, you would pay on time to earn a customer
Vincent: Right now we have some 7 business days so far since we approved it
Vincent: we are in a holiday season
dadamc1: and it has been over 7 days
Vincent: that is why we are experiencing delays
Vincent: these are business days
dadamc1: so say that, dont bullshit me
Vincent: and banks and processors close down during these holidays
dadamc1: you are experiencing delays
Vincent: If you keep talking like that
Vincent: I am afraid I will need to end these conversation
Vincent: Please understand that you will receive this money
Vincent: but it will take longer
dadamc1: ok, how much longer
Vincent: Please contact us this coming week
dadamc1: what day
Vincent: and most likely we will have an answer for you
dadamc1: most likely?
Vincent: Friday next week if you have not heard from us
dadamc1: now FRIDAY?
dadamc1: hahaha
Vincent: Friday next week if you have not heard from us
dadamc1: ok....i will start posting across the internet boards on monday if i dont here from you.
Vincent: If you threaten
Vincent: I dont think you will get any money
dadamc1: thats not a threat
Vincent: it is
dadamc1: no sir
dadamc1: you are not being honest with me
dadamc1: that is not good business.
dadamc1: at the beginning of this you stated to get back to you on monday.
dadamc1: now its friday.
dadamc1: players talking to each other is not a threat
Vincent: We are in holiday season, we work with third party processors
dadamc1: are you telling me that talking to other players about my experience here is a threat?
Vincent: The way you present it looks like a threat
Vincent: you can talk whatever you like with other players
dadamc1: then why did you threaten me....that i wouldnt get my money
Vincent: Anyways, please contact us back this coming week
dadamc1: wow....did you threaten me?
Vincent: and we will be glad to hopefully have an answer for you
dadamc1: ill get back to you monday vincent
Vincent: Perfect, please look for us

Then on Monday I try to login and can not. Here is what I was told:
A site operator will be with you momentarily.
Hi! Thank you for using our LiveChat Service. This is 'Laura'. Please verify your Email and Phone Number so that I can assist you.
dadamc1: 9703103780
dadamc1: dadamc1@hotmail.com
Laura: Hello! Can you also provide me with your 1st and last name, address and birthday?
dadamc1: doug campbell
dadamc1: 3001 meadowlark ave
dadamc1: fort collins
dadamc1: colorado
dadamc1: 2/10/1979
Laura: Thank you very much for the information!
dadamc1: i am unable to login
Laura: Allow me to review your account. I'll be right back with you.
Laura: Thank you for waiting!
Laura: Unfortunately your account has been closed per upper management
dadamc1: really
dadamc1: and what reason is that
Laura: If you want to know the reason you can send an email at manager@silveroakcasino.com
dadamc1: this is amazing...let me ask this...how about my withdrawal?
Laura: I'm afraid I can not release any information until you contact the above email address
dadamc1: this is a joke.
Laura: Is there anything else I can assist you with?
dadamc1: ya, take your clown suit off, and try to run a fair business.
Laura: Have a great evening!
dadamc1: I will post this situation to every website possible.
dadamc1: you are a rip off.

I have found many negative comments from this casino, and now can see that they are true. I will wait to see if "management" gets back to me, but I doubt it.

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dadamc1 reviewed On 01/06/2012

I just got off the phone and was told that I should have my legs broken for the threat of bad mouthing their casino. Wow, agent Shawn watched to many mob flix.

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