Silver Oak Casino - PLAYERS MUST READ

RESOLVED
posted on January 3, 2012.

I received a free play from Silver Oaks Casino. I did everything by the rules. I won $150, which is the max you can win from the free chip. I was told that I had to submit paperwork. I did it. Then I was told I could withdraw. I was given the runaround time after time. Here are my last two conversations with them:A site operator will be with you momentarily.

Hi! Thank you for using our LiveChat Service. This is 'Vincent'. Please verify your Email and Phone Number so that I can assist you.

dadamc1: **********

dadamc1: **********

Vincent: Thank You

Vincent: How may I assist You?

dadamc1: i have been waiting a very long time for my withdraw...

dadamc1: does this site actually pay out?

Vincent: Thank you for holding. I will be with you in a few moments.

Vincent: Sorry the transaction has no been completed yet, You will receive a notification once is ready

dadamc1: not good enough...why is it not completed yet

dadamc1: i am going to start posting this experience all over the internet if you dont have information for me

Vincent: Transaction has not been completed due a delay because of the holidays

Vincent: You will receive your payment however you need to give time

Vincent: Sorry but we dont have further information

Vincent: please check back on Monday pertaining this transaction

dadamc1: no

dadamc1: i have been told to contact the next day over and over

dadamc1: i want to talk to a manager

Vincent: You will be contacted

Vincent: Once we have new information

dadamc1: no.

Vincent: Its end of year

dadamc1: not good enough

Vincent: and Finance dept is not open

Vincent: Sorry

dadamc1: i wasnt told that yesterday

Vincent: Im sorry is not good for you

dadamc1: or the day before

dadamc1: or the day before

dadamc1: i want to talk to a manager

Vincent: Douglas you are not a regular player of the casino

Vincent: Then your transaction should be ready once the company has the batch of payment for free chips ready

dadamc1: no

dadamc1: not good enough

Vincent: And this will not happen till holidays are over

dadamc1: i want an answer

dadamc1: i am a player at this casino

Vincent: You just had an answer

dadamc1: and your answer is a joke

dadamc1: you are liars

dadamc1: i was told 7 to 10 days

dadamc1: why have i not received payment yet?

dadamc1: either people you work with are liars, or you are

Vincent: Contact us back next week as we do not have further information to provide you

dadamc1: because you are telling me something different than they did

dadamc1: how do you expect me to become a regular player here if you dont pay out?

Vincent: We do pay, that is the reason why we have been in business for more than 10 years

dadamc1: you didnt answer my question

Vincent: Right now your withdrawal is in the process to be sent out

dadamc1: how long to send a check?

Vincent: right now you must wait for that time frame to happen

dadamc1: i did wait

Vincent: It will be sent out either western union or moneygram

dadamc1: for the time frame that i was told

dadamc1: that can be done in 5 minutes

Vincent: I understand, you will need to wait a bit more please

Vincent: I am sorry but it does not work that way

dadamc1: how much longer

Vincent: you will have your moeny

Vincent: the free money you won at our casino

dadamc1: yes, the money that i earned with your promotion

Vincent: Correct, that is great

dadamc1: and if you were smart, you would pay on time to earn a customer

Vincent: Right now we have some 7 business days so far since we approved it

Vincent: we are in a holiday season

dadamc1: and it has been over 7 days

Vincent: that is why we are experiencing delays

Vincent: these are business days

dadamc1: so say that, dont bullshit me

Vincent: and banks and processors close down during these holidays

dadamc1: you are experiencing delays

Vincent: If you keep talking like that

Vincent: I am afraid I will need to end these conversation

Vincent: Please understand that you will receive this money

Vincent: but it will take longer

dadamc1: ok, how much longer

Vincent: Please contact us this coming week

dadamc1: what day

Vincent: and most likely we will have an answer for you

dadamc1: most likely?

Vincent: Friday next week if you have not heard from us

dadamc1: now FRIDAY?

dadamc1: hahaha

Vincent: Friday next week if you have not heard from us

dadamc1: ok....i will start posting across the internet boards on monday if i dont here from you.

Vincent: If you threaten

Vincent: I dont think you will get any money

dadamc1: thats not a threat

Vincent: it is

dadamc1: no sir

dadamc1: you are not being honest with me

dadamc1: that is not good business.

dadamc1: at the beginning of this you stated to get back to you on monday.

dadamc1: now its friday.

dadamc1: players talking to each other is not a threat

Vincent: We are in holiday season, we work with third party processors

dadamc1: are you telling me that talking to other players about my experience here is a threat?

Vincent: The way you present it looks like a threat

Vincent: you can talk whatever you like with other players

dadamc1: then why did you threaten me....that i wouldnt get my money

Vincent: Anyways, please contact us back this coming week

dadamc1: wow....did you threaten me?

Vincent: and we will be glad to hopefully have an answer for you

dadamc1: ill get back to you monday vincent

Vincent: Perfect, please look for us

Then on Monday I try to login and can not. Here is what I was told:

A site operator will be with you momentarily.

Hi! Thank you for using our LiveChat Service. This is 'Laura'. Please verify your Email and Phone Number so that I can assist you.

dadamc1: 9703103780

dadamc1: [email protected]

Laura: Hello! Can you also provide me with your 1st and last name, address and birthday?

dadamc1: doug campbell

dadamc1: 3001 meadowlark ave

dadamc1: fort collins

dadamc1: colorado

dadamc1: 2/10/1979

Laura: Thank you very much for the information!

dadamc1: i am unable to login

Laura: Allow me to review your account. I'll be right back with you.

Laura: Thank you for waiting!

Laura: Unfortunately your account has been closed per upper management

dadamc1: really

dadamc1: and what reason is that

Laura: If you want to know the reason you can send an email at [email protected]

dadamc1: this is amazing...let me ask this...how about my withdrawal?

Laura: I'm afraid I can not release any information until you contact the above email address

dadamc1: this is a joke.

Laura: Is there anything else I can assist you with?

dadamc1: ya, take your clown suit off, and try to run a fair business.

Laura: Have a great evening!

dadamc1: I will post this situation to every website possible.

dadamc1: you are a rip off.

I have found many negative comments from this casino, and now can see that they are true. I will wait to see if "management" gets back to me, but I doubt it.

posted on January 8, 2012.

Hello dadamc1,

I am writing from the Ace Revenue marketing department. I am here to let you know that I am looking into this matter to see entire situation as a whole. I will then reply back here in greater detail.

Please note that I am doing this on behalf of everyone. Also note that your post about broken legs is outlandish and will not gain you any credibility in the grand scheme of things.

Best regards,

Ace Revenue Marketing

posted on January 10, 2012.

That would be great. Your response to the legs getting broken is not only offensive, but childish. A simple sorry would be fine.

I am surprised at how rude not only your live support is, but also online support. To offer free chips to entice customer's and then treat them as if their withdrawal requests are second class is offensive.

Please do look into this matter, and remember everything I say in this exchange happened. I live up to my word. It remains to be seen if you do.

posted on January 10, 2012.

Also, The entire story is posted in this link. "Looking into this matter" requires about 2 minutes of reading. The stall tactic is a popular one with Silver Oak.

posted on January 13, 2012.

Dear dadamc1:

We have escalated this issue to Silver Oak's Upper Management.

We will be notifying you of the final outcome within the next 24 hours.

Best Regards

AceRevenue Team

posted on January 16, 2012.

24 hours has come and gone...no response.

posted on January 16, 2012.

I have to apologize. I have western union details that ended up in my junk mail. I will follow up after i try to pick up.

posted on January 16, 2012.

Picked up winnings. I would like to say thank you to askgamblers.com. To Ace Revenue Team - thank you for taking the time to look into this, and making it right. I can say that Silver Oaks Casino will pay out.

AskGamblers
posted on January 16, 2012.

Very good. This complaint is solved.