Complaint #15 Silver Oak Casino

Players must read

By dadamc1

11 years ago

Message on forum

I received a free play from Silver Oaks Casino. I did everything by the rules. I won $150, which is the max you can win from the free chip. I was told that I had to submit paperwork. I did it. Then I was told I could withdraw. I was given the runaround time after time. Here are my last two conversations with them:A site operator will be with you momentarily.

Hi! Thank you for using our LiveChat Service. This is 'Vincent'. Please verify your Email and Phone Number so that I can assist you.

dadamc1: **********

dadamc1: **********

Vincent: Thank You

Vincent: How may I assist You?

dadamc1: i have been waiting a very long time for my withdraw...

dadamc1: does this site actually pay out?

Vincent: Thank you for holding. I will be with you in a few moments.

Vincent: Sorry the transaction has no been completed yet, You will receive a notification once is ready

dadamc1: not good enough...why is it not completed yet

dadamc1: i am going to start posting this experience all over the internet if you dont have information for me

Vincent: Transaction has not been completed due a delay because of the holidays

Vincent: You will receive your payment however you need to give time

Vincent: Sorry but we dont have further information

Vincent: please check back on Monday pertaining this transaction

dadamc1: no

dadamc1: i have been told to contact the next day over and over

dadamc1: i want to talk to a manager

Vincent: You will be contacted

Vincent: Once we have new information

dadamc1: no.

Vincent: Its end of year

dadamc1: not good enough

Vincent: and Finance dept is not open

Vincent: Sorry

dadamc1: i wasnt told that yesterday

Vincent: Im sorry is not good for you

dadamc1: or the day before

dadamc1: or the day before

dadamc1: i want to talk to a manager

Vincent: Douglas you are not a regular player of the casino

Vincent: Then your transaction should be ready once the company has the batch of payment for free chips ready

dadamc1: no

dadamc1: not good enough

Vincent: And this will not happen till holidays are over

dadamc1: i want an answer

dadamc1: i am a player at this casino

Vincent: You just had an answer

dadamc1: and your answer is a joke

dadamc1: you are liars

dadamc1: i was told 7 to 10 days

dadamc1: why have i not received payment yet?

dadamc1: either people you work with are liars, or you are

Vincent: Contact us back next week as we do not have further information to provide you

dadamc1: because you are telling me something different than they did

dadamc1: how do you expect me to become a regular player here if you dont pay out?

Vincent: We do pay, that is the reason why we have been in business for more than 10 years

dadamc1: you didnt answer my question

Vincent: Right now your withdrawal is in the process to be sent out

dadamc1: how long to send a check?

Vincent: right now you must wait for that time frame to happen

dadamc1: i did wait

Vincent: It will be sent out either western union or moneygram

dadamc1: for the time frame that i was told

dadamc1: that can be done in 5 minutes

Vincent: I understand, you will need to wait a bit more please

Vincent: I am sorry but it does not work that way

dadamc1: how much longer

Vincent: you will have your moeny

Vincent: the free money you won at our casino

dadamc1: yes, the money that i earned with your promotion

Vincent: Correct, that is great

dadamc1: and if you were smart, you would pay on time to earn a customer

Vincent: Right now we have some 7 business days so far since we approved it

Vincent: we are in a holiday season

dadamc1: and it has been over 7 days

Vincent: that is why we are experiencing delays

Vincent: these are business days

dadamc1: so say that, dont bullshit me

Vincent: and banks and processors close down during these holidays

dadamc1: you are experiencing delays

Vincent: If you keep talking like that

Vincent: I am afraid I will need to end these conversation

Vincent: Please understand that you will receive this money

Vincent: but it will take longer

dadamc1: ok, how much longer

Vincent: Please contact us this coming week

dadamc1: what day

Vincent: and most likely we will have an answer for you

dadamc1: most likely?

Vincent: Friday next week if you have not heard from us

dadamc1: now FRIDAY?

dadamc1: hahaha

Vincent: Friday next week if you have not heard from us

dadamc1: ok....i will start posting across the internet boards on monday if i dont here from you.

Vincent: If you threaten

Vincent: I dont think you will get any money

dadamc1: thats not a threat

Vincent: it is

dadamc1: no sir

dadamc1: you are not being honest with me

dadamc1: that is not good business.

dadamc1: at the beginning of this you stated to get back to you on monday.

dadamc1: now its friday.

dadamc1: players talking to each other is not a threat

Vincent: We are in holiday season, we work with third party processors

dadamc1: are you telling me that talking to other players about my experience here is a threat?

Vincent: The way you present it looks like a threat

Vincent: you can talk whatever you like with other players

dadamc1: then why did you threaten me....that i wouldnt get my money

Vincent: Anyways, please contact us back this coming week

dadamc1: wow....did you threaten me?

Vincent: and we will be glad to hopefully have an answer for you

dadamc1: ill get back to you monday vincent

Vincent: Perfect, please look for us

Then on Monday I try to login and can not. Here is what I was told:

A site operator will be with you momentarily.

Hi! Thank you for using our LiveChat Service. This is 'Laura'. Please verify your Email and Phone Number so that I can assist you.

dadamc1: 9703103780

dadamc1: [email protected]

Laura: Hello! Can you also provide me with your 1st and last name, address and birthday?

dadamc1: doug campbell

dadamc1: 3001 meadowlark ave

dadamc1: fort collins

dadamc1: colorado

dadamc1: 2/10/1979

Laura: Thank you very much for the information!

dadamc1: i am unable to login

Laura: Allow me to review your account. I'll be right back with you.

Laura: Thank you for waiting!

Laura: Unfortunately your account has been closed per upper management

dadamc1: really

dadamc1: and what reason is that

Laura: If you want to know the reason you can send an email at manager@silveroakcasino.com

dadamc1: this is amazing...let me ask this...how about my withdrawal?

Laura: I'm afraid I can not release any information until you contact the above email address

dadamc1: this is a joke.

Laura: Is there anything else I can assist you with?

dadamc1: ya, take your clown suit off, and try to run a fair business.

Laura: Have a great evening!

dadamc1: I will post this situation to every website possible.

dadamc1: you are a rip off.

I have found many negative comments from this casino, and now can see that they are true. I will wait to see if "management" gets back to me, but I doubt it.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $150

Discussion

AskGamblers

• Support Team

14 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

dadamc1

14 years ago

Picked up winnings. I would like to say thank you to askgamblers.com. To Ace Revenue Team - thank you for taking the time to look into this, and making it right. I can say that Silver Oaks Casino will pay out.

dadamc1

14 years ago

I have to apologize. I have western union details that ended up in my junk mail. I will follow up after i try to pick up.

dadamc1

14 years ago

24 hours has come and gone...no response.

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

See all complaints for this casino

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

Resolved

$2,500

Delayed payments once agaon at Silver Oak

Silver Oak Casino is still my go-to and their gaming is great. Unfortunately I am experiencing another delay in payment. Over a month ago (4/18) I withdrew $1526 which with the bonus removed should pay out $1194. It still had not been paid out over a month later.

I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

Resolved

$6,920

Months Delayed Payment

Almost 2 months and still nothing. I love Silver Oak but I have not gotten paid or help. The payments are beyond delayed. I’d appreciate any assistance you can provide. Thanks. Usually it’s good. Thanks. It’s been too long. The payments are delayed. Why do you want to keep the payments delayed?

Resolved

$12,465

Big win in line with rules and they just declined my second payout after i got the first of several

I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

Resolved

$22,000

Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

Resolved

$7,500

Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

Resolved

$500

Delayed Payment SilverOak and 2500 USD

Love SilverOak but every now and then like this one, the payment gets way delayed and no one can push it through. This $2500 request was from 7/6/25 which is 18 business days ago. Way past their stated wait times. It was “escalated” last week but they said that “review” itself takes an additional 72 hours. That has passed as well with no response.

Resolved

$2,500

Casino declined 1700 withdrawal after Litecoin verification

I won $1,700 from free spins at Silver Oak Casino, and my balance showed as withdrawable. I was told to send $10 in Litecoin to verify my crypto wallet. I sent it as instructed and received a confirmation email saying my documents were processed.

However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

Resolved

Waiting 4 weeks for a withdrawal

I submitted a withdrawal four weeks ago, but have not been paid. I went through verification and was confirmed to have all that information done. A sister casino of theirs planet seven already approved a payment, but Oak has not. Their site says they issue withdrawals in 24 hours and then when you do the withdrawal, it says seven days and now it’s been four times that long. Please help.

Resolved

$2,500