Silver Oak Casino No pay $50,000.

UNRESOLVED
posted on May 13, 2013.

Hell, I really hope that you can help me. A few weeks ago I deposited 30 dollars into the silver oak casino, and played through the amount. This chip had no max cashout. Games that were allowed were slots and Keno. I hit the jackot on Keno and won $50,000. My brother has an account as well, we both used the same phone number and this is why they are telling me that I commited fraud. We just used the same phone number because we didn't want to get annoying emails. It was our mom's land line phone number. I think that this is unfair, and I really would like my 50,000 dollars. I have been playing rtg casinos for years and years. Please help..

Joseph Reyes

posted on May 13, 2013.

I meant that we used my mom's phone number because we didn't want annoying voice mails not emails. lol sorry I am typing to fast.

posted on May 13, 2013.

Also, the casino shut down my account and I can't log in. The head guy, Jonathan Noe excepted all of my documents and then waited for me to receive my identification card in the mail so I could collect my money. Then 20 minutes after I emailed the photo of my Id he said sorry, your account is shut down and your not getting your money.

posted on May 14, 2013.

Dear Player:

We have been informed that account was closed by fraud department. We will look further into it and let you know what happened.

Thanks

AceRevenue Team

posted on May 15, 2013.

Ok thank you for your time. I have never been on this site so I am new to how it works. Thank you, I did nothing to commit fraud. Silver Oak is unbelievable.

posted on May 16, 2013.

If I would have know that Silver Oak was part of the old "Crystal Palace group" from years ago, I would have never deposited money into that casino. They are even blacklisted on this website. So it only makes sense that they don't want to pay there loyal customers. Give me a break Silver Oak.

posted on May 17, 2013.

Whoops sorry for the wrong comment about being blacklisted on this website, but they are on many others.

posted on May 17, 2013.

Recap, I just called the casino manager, after the other casino manager told me to wait for 4 hours until the fraud department got in. They seem to believe that I have two accounts, one of the accounts they think is mine is my brothers account he of course, has the same last name. I can prove that we are two different people with individual accounts. I can't talk to anybody higher then the casino manager, this is ridiculous. He told me that there is nothing else that they can do, because fraud shut my account down. And he also said that the fraud department won't talk to me because they don't talk to the customers. This rogue casino group has denied my win of 50,000 dollars, and it was legitimate. I do not commit fraud, I read the rules of silver oak casino. And I cannot find the reason that they should not pay me and why they closed my account. I feel helpless it's not fair, I want my 50 freakin' thousand dollars!

posted on May 21, 2013.

Dear Player:

The main problem here is that as per Silver oak rules: http:/­/ww­w.s­ilv­ero­akc­asi­no.c­om­/te­rms­-co­ndi­tions/

Only players who have registered a Real Money Account are eligible to receive Promotions. Only one Real Money Account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any bonuses or winnings, and all withdrawals will be cancelled.

Regards

AceRevenue Team

posted on May 21, 2013.

Here is the main problem here, I only have one account with you guys. The other account is my brothers. I even told you that he could register his account with all of his documentation, so that you could see that we are two different people. I swear this is bullcrap, just because my brother has an account means that you guys don't have to pay me. WTF is this crap?

posted on May 21, 2013.

and if your telling me that you are not going to pay me because, we have had the same phone number, then that just is stupid. How can I make it anymore simpler, I put money on my account, and I won 50,000$. You guys just don't want to pay me. this is some effed up crap............................. Now to contact RTG?

posted on May 21, 2013.

I hope people are reading how ridiculous you sound, "silver oak". I have only one account, that's it, it's pretty simple. Now please explain to me why in the hell you won't pay me? Silver Oak casino, you guys need to make this right, before I go public. I want people to know the truth about how effed up you and your sister casino's are. I'm waiting, to get payed. Hurry up.