Complaint #91 Silver Oak Casino

Misleading

By Anastarr

12 years ago

Message on forum

Hello, I received an email stating that money was put into my account so I Couls enjoy the games on their site, I played all night & had $1000.00 !!!

My withdraw able balance stated that amount to withdraw.

But when I live chatted customer service they told me I won the money against the rules???? The site tells me I can withdraw money, then tells me I can't when I try to. I am very upset & not sure how to handle this. The customer service person told me it was my fault for winning basically illegally , I expect them to pay out less the bonus amount, but to tell me the entire winnings is fake? I did nothing wrong, & am wondering if I should attach my case to a lawsuit I have been reading about online gambling and misleading customers?

Thanks

Disputed Casino Silver Oak Casino

Reason Bonus terms violation

Discussion

AskGamblers

• Support Team

13 years ago

Player redeemed multiple free chips, which is not allowed by the casino's rules! Nothing to do here, except to mark this complaint as solved!

Silver Oak Casino

• Representative

13 years ago

Dear Player:

Free Chip was redeemed by you in the account. It was a special por VIPs and depositors. The problem is that you had multiple free chips a row redeemed since 2012 and no deposits in between the free chips since 2011. Therefore winnings were voided.

On 11/14/2011 8:52:38 PM Free Chip redeemed code BACKNOV No deposit in between

On 11/27/2011 7:21:19 PM Free Chip redeemed code BLACK75 No deposit in between

On 4/2/2012 7:05:42 PM Free Chip redeemed code BDAY2012APR No deposit in between

On 4/9/2012 9:48:44 PM Free Chip redeemed code APRIL50-2012 No deposit in between

On 4/13/2012 12:22:07 AM Free Chip redeemed code SPECIAL100 No deposit in between

On 6/17/2012 10:09:37 PM Free Chip redeemed code JUNE2012 No deposit in between

On 4/20/2013 12:20:54 AM Free Chip redeemed code APRILXLFT1 No deposit in between

Regards

AceRevenue Team

Anastarr

13 years ago

Date Transaction Amount

4/25/2013 1:23:06 PM Promo Credit Withdrawal Approved! ($1,000.69)

4/25/2013 1:23:06 PM Promo Credit Withdrawal Requested ($1,000.69)

4/25/2013 1:22:53 PM O/E Payment Withdrawal Declined $1,000.00

4/20/2013 4:11:51 PM O/E Payment Withdrawal Requested ($1,000.00)

4/20/2013 3:27:21 PM O/E Payment Withdrawal Cancelled $1,000.00

4/20/2013 2:48:04 AM O/E Payment Withdrawal Requested ($1,000.00

Would also like to know why they just took my winnings completely away..... ? feels like theft to me, even "IF" they think they can, it was mine, and they took it away !!!!!!!!!!! thieves. plain and simple.

Anastarr

13 years ago

Please do thank you

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

See all complaints for this casino

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

Resolved

$2,500

Delayed payments once agaon at Silver Oak

Silver Oak Casino is still my go-to and their gaming is great. Unfortunately I am experiencing another delay in payment. Over a month ago (4/18) I withdrew $1526 which with the bonus removed should pay out $1194. It still had not been paid out over a month later.

I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

Resolved

$6,920

Months Delayed Payment

Almost 2 months and still nothing. I love Silver Oak but I have not gotten paid or help. The payments are beyond delayed. I’d appreciate any assistance you can provide. Thanks. Usually it’s good. Thanks. It’s been too long. The payments are delayed. Why do you want to keep the payments delayed?

Resolved

$12,465

Big win in line with rules and they just declined my second payout after i got the first of several

I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

Resolved

$22,000

Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

Resolved

$7,500

Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

Resolved

$500

Delayed Payment SilverOak and 2500 USD

Love SilverOak but every now and then like this one, the payment gets way delayed and no one can push it through. This $2500 request was from 7/6/25 which is 18 business days ago. Way past their stated wait times. It was “escalated” last week but they said that “review” itself takes an additional 72 hours. That has passed as well with no response.

Resolved

$2,500

Casino declined 1700 withdrawal after Litecoin verification

I won $1,700 from free spins at Silver Oak Casino, and my balance showed as withdrawable. I was told to send $10 in Litecoin to verify my crypto wallet. I sent it as instructed and received a confirmation email saying my documents were processed.

However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

Resolved

Waiting 4 weeks for a withdrawal

I submitted a withdrawal four weeks ago, but have not been paid. I went through verification and was confirmed to have all that information done. A sister casino of theirs planet seven already approved a payment, but Oak has not. Their site says they issue withdrawals in 24 hours and then when you do the withdrawal, it says seven days and now it’s been four times that long. Please help.

Resolved

$2,500