This is what I call professional and responsible Customer Support.
Keep up the good work!
SherlockCK submitted a complaint.
Silver Oak Casino does not want to pay
This casino owes $267 and does not want to pay out. I ask for help and they don't answer any of my questions. I want a full refund these guys are frauds. They closed my account because I told them I would report them to this site. They said that is a threat. I explained in the United States of America it is the consumers right to report fraudulent business.
We will look into this matter and will get back to you shortly.
Silver Oak Casino is a fraud and does not pay out. They close my account for no reason. I win $267 and they need to pay it.
We have been informed by Silver Oak's Fraud & Risk Department that winnings were generated from an uncollected credit card deposit. According to the Casino this is not the only uncollected deposit coming from your credit card but it seems like system is showingseveral uncollected ones.
You are more than welcome to contact the casino in case you have proof that credit card was deducted. Please contact them back with a copy f your bank statement email@example.com
First of all this is part of Silver Oak Casino's scheme. This is what they do, they debit a customer’s account, and then when players win they refund the deposits back into the players account so that they don't have to pay the players by claiming that they never collected any money from their players.
They can do this on certain credit cards, and debit cards but not all. I am getting all the paper work from my bank and I will gladly post it on here for the world to see how crooked this casino operates its business online.
Also if a player wins fair and square that is the casino's problem if they don't like that, pay out what you owe customers! It's your error to begin with, and don't try to manipulate the public by depositing the money back into customers accounts.
Casino is more than willing to help you with this issue if you could send your copy f your bank statement firstname.lastname@example.org
SherlockCK, some updates here?
One more chance to reply or this complaint will be closed!
Again still waiting on bank paperwork. Will get it next week.
Once paperwork from the bank has been received please confirm and send your copy of your bank statement to email@example.com
This complaint is solved!
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