I was declined my withdrawal request for $2,500 today, 29 Nov. I received a phone call from Robyn Andrew at Silver Oak who told me that I did not follow the rules of my bonus by only playing slots and keno so my request to withdraw was declined. I did play cards at times but I did not think that would be an issue as I won quite a bit more in slots than the bonus was because at one point I was over $7,000 on my account. After advising me that my withdrawal was denied they would not reinstate my $2,500 and offered me a pittance of $50 plus a 150% bonus, which I refused. The details are:
Withdrawal was requested on 11/23/13
Deposit made on 11/10/13 for $50 with the coupon "THEWINTER" for 190%
Unable to attach a screenshot, please advise as to how I can provide it.