Complaint #1 Silver Oak Casino

Silver Oak Casino Complaint

By judylynn

12 years ago

Message on forum

I won $10,500.00 in June, 09 now its 9/20/09 i still have not received my funds they fedex me $500.00 when i wanted it wired to my bank account, i have won before and the wired me $2500.00 at a time or more per day now the casino manager is mad at me so.

Mike k. the manager i have complaint to him several times that my cashier in the casino does not work i uninstalled it and reinstalled the software several times and it would never work. so the chat line deposit for me and the Mamager Mike K withdraw when i won . The end of July i won over $23,000 and i played it down to $18,000 i ask Mike K. several times to please with daw it he withdraw $2468.67 which left $15,531.33 the next day i check my balance in the casino and i had .33cents left so i call Mike k at casino and ask him if he withdraw it he said no i played it i told him noway thats when we got into a disagreement, then when he stated to Fedex me $500.00 at a time from my winnings in june, the casino still owns me $10,000 from June, i have begged the payout dept to please wire my winnings in June to my bank. and they will not because MIKE, said the payout dept is going to punish me and Fedex the money $500.00 at a time. because in April, i won some money and $2500.00 was missing i got in touch with Mike and let him know i have not received it a month and half later i finally receive it now they are mad at me because they had to track it down. and another reason is The $15,351.00 they own me and Mike, said i played and did'nt . so now Mike, said i can't play at there casino, i wouldn't spent a dine there what they did to me Mike, new my health coindition that i take treatments for a tumor, i am going in for surgery October 1st i need my money i won and they are making it really hard on me. I don't know who to get in touch with to get my money i need help.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

15 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Silver Oak Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

judylynn

• 1 reviews

15 years ago

please note i replyed to Mike K, from Silver Oak Casino, Mike is not telling the truth, the transactions were deposits made with my visa card and i have been playing with Silver Oak Casino for 1 year and 2 months not several years. Also my cashier in the casino never worked were i could make a deposit so chat line people made a process payment with my visa card and Mike K himself did for me twice, i was never informed that debit and visa cards were banned from processing payment for on line gambling untill my bank called and told me on July 21, 2010 thats when i contacted the casinos Silver Oak and Plant7 and told them what my bank said in 2006 a law was passed here in the USA called Gambling enforcement Act of 2006 which banned debit and visa cards .

When i complained to Mike K and other people on the chat line that i could't get the cashier portion of the casino to work they told me to delate it then reload it i did this lots of times and it still would not work i could'nt deposit, check my history on my account or withdrawal the chat line and Mike, made the deposit and made the withdrawals i won Over $19,000 and only received $5,500 i know how much i deposit by my visa and debit statements. I am tried of this runaround this casino the Sliver Oaks owns me $37,000 in visa deposits, Mike K as the manager should not of excepted a visa card for process of payment for on line gambling-he should know the USA law since he excepts USA players not once was i informed by him or his staff that i could not use my visa or debit card for deposits my bank called me, and i have been trying to get it refunded to me, i spoke to the International Gambling Affairs, they said Silver Oak violated the USA law they need to refund my visa deposits including the Plant 7 owns me $1,999.00 i don't care about the winnings i did not receive all of it but i want my visa deposits refunded

judylynn

• 1 reviews

15 years ago

This is to the manager Mike K at Silver Oak Casino, please read my remarks regarding your your faluse statements regarding my account with the Silver Oak and Plant 7 casinos . These are all lies hope who ever reads your remarks does not belive them. You are trying to make USA players look bad when you as a manager of a casino, should know the USA Gambling Laws, especially when your people on the chat line made the deposits for me with my visa card or debit card even you did a couple of times. Now you are saying i have been gambling at the silver oak for years thats a lie to to cover up your mistakes. like i said i have bank statements for prove. Silver Oak owns me $37,000 in Visa deposits Plant 7 $1,999.00 i was going to settle for $22,000 but since your lies you made on October 11, 2010 i want what your casinos took which was not legal

Silver Oak Casino

• Representative

15 years ago

Judylynn has decided for herself after several years of playing that it is illegal for U.S. players to play online casinos and has demanded that all of her transactions be refunded to her account even though she has cashed out in the past from us. The 10,000 that she previously spoke of was removed as excess winnings from a coupon with 10x max cashout. For the last three months she has been harassing the staff and masquerading as an FBI agent in the live chat in several of our casinos attempting to get a refund for all transactions she has ever processed with us.

You can see in the post she is asking for a refund and the winnings that she was not entitled too because of the max cashout on the promotion she used. She was paid in full from her win in 2009 and played quite happily until July 2010 when this mess started with the absurd request for a refund of all transactions.

This is not a bonus issue or non payment, this post should never have been left up, do yourself a favor and delete it. She has lost in and comes to the chat 5-10 times a day masquerading as bank examiners and fbi agents.

Mike K

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

See all complaints for this casino

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

Resolved

$2,500

Delayed payments once agaon at Silver Oak

Silver Oak Casino is still my go-to and their gaming is great. Unfortunately I am experiencing another delay in payment. Over a month ago (4/18) I withdrew $1526 which with the bonus removed should pay out $1194. It still had not been paid out over a month later.

I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

Resolved

$6,920

Months Delayed Payment

Almost 2 months and still nothing. I love Silver Oak but I have not gotten paid or help. The payments are beyond delayed. I’d appreciate any assistance you can provide. Thanks. Usually it’s good. Thanks. It’s been too long. The payments are delayed. Why do you want to keep the payments delayed?

Resolved

$12,465

Big win in line with rules and they just declined my second payout after i got the first of several

I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

Resolved

$22,000

Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

Resolved

$7,500

Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

Resolved

$500

Delayed Payment SilverOak and 2500 USD

Love SilverOak but every now and then like this one, the payment gets way delayed and no one can push it through. This $2500 request was from 7/6/25 which is 18 business days ago. Way past their stated wait times. It was “escalated” last week but they said that “review” itself takes an additional 72 hours. That has passed as well with no response.

Resolved

$2,500

Casino declined 1700 withdrawal after Litecoin verification

I won $1,700 from free spins at Silver Oak Casino, and my balance showed as withdrawable. I was told to send $10 in Litecoin to verify my crypto wallet. I sent it as instructed and received a confirmation email saying my documents were processed.

However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

Resolved

Waiting 4 weeks for a withdrawal

I submitted a withdrawal four weeks ago, but have not been paid. I went through verification and was confirmed to have all that information done. A sister casino of theirs planet seven already approved a payment, but Oak has not. Their site says they issue withdrawals in 24 hours and then when you do the withdrawal, it says seven days and now it’s been four times that long. Please help.

Resolved

$2,500