This is what I call professional and responsible Customer Support.
Keep up the good work!
seahorizon submitted a complaint.
Silver Oak Casino - can't get my winnings
I have been trying to get my winnings for about a month now. On there software it says
that the withdrawl has been approved. When I email the accounting department, there is no response.
Date Transaction Amount
4/19/2012 12:41:55 PM O/E Payment Withdrawal Approved! ($100.00)
4/12/2012 9:42:00 PM O/E Payment Withdrawal Requested ($100.00)
4/9/2012 6:43:25 PM O/E Payment Withdrawal Cancelled $100.00
The above is the transaction history from my account,.
Here is my emails to the casino:
FROM: susan winters
Wednesday, May 2, 2012 7:38 AM
I show that you approved the withdrawl on April 19th via online records, Can you tell me when the check will be issued?
Due to the amount of the cash-out a check cannot be processed. A money transfer will be sent out within the next 24 hours. You will receive an email from accounting with pick up instructions.
Ok, thanks. I will look for the email and let you know...
No Email or phone call and it's been 24 hours?
Did not get an email, so whats up with that?
Still now email or phone call....
Accounting is closed during the weekend. Let us check with the casino what happened.
Any response yet?
Still no money or email?
Casino was waiting for your payment instructions from the third party Processor. They are expecting to have that information during the day.
OK, still waiting to here something....
Have you received any money transfer details of your payment from Silver Oak yet?
Still waiting for my withdrawl.....................
That have not sent any money transfer details, I have not heard from them....
Pick up payment instructions have been sent out via email.
Please confirm once payment has been received.
I never received an email with pickup instructions.....
we will ask Silver Oak accounting department to send it again
They never sent me an email and will not reply to my emails to them...
Still have not heard anything from Silver Oaks....
Still cannot get anyone to respond to my emails...
Please call Silver Oak's Customer Service. A money transfer has been sent out. they will provide pick up instructions
Finally got the email and my money. Thanks for your help.
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