Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
seahorizon submitted a complaint.
Silver Oak Casino responded.
seahorizon responded.
seahorizon responded.
seahorizon responded.
seahorizon responded.
Silver Oak Casino responded.
seahorizon responded.
seahorizon responded.
seahorizon responded.
Silver Oak Casino responded.
seahorizon responded.
Silver Oak Casino responded.
seahorizon responded.
seahorizon responded.
Silver Oak Casino responded.
seahorizon responded.
Silver Oak Casino responded.
seahorizon responded.
seahorizon responded.
seahorizon responded.
Silver Oak Casino responded.
seahorizon responded.
AskGamblers responded.
Solved successfully.
Silver Oak Casino - can't get my winnings
I have been trying to get my winnings for about a month now. On there software it says
that the withdrawl has been approved. When I email the accounting department, there is no response.
Date Transaction Amount
4/19/2012 12:41:55 PM O/E Payment Withdrawal Approved! ($100.00)
4/12/2012 9:42:00 PM O/E Payment Withdrawal Requested ($100.00)
4/9/2012 6:43:25 PM O/E Payment Withdrawal Cancelled $100.00
1
The above is the transaction history from my account,.
Here is my emails to the casino:
--------------------------------------------------------------------------------
Re: Withdrawal
Hide Details
FROM: susan winters
TO: accounting@silveroakcasino.com
Message flagged
Wednesday, May 2, 2012 7:38 AM
I show that you approved the withdrawl on April 19th via online records, Can you tell me when the check will be issued?
Thanks,
Susan Winters
username seahorizon
Dear seahorizon:
Due to the amount of the cash-out a check cannot be processed. A money transfer will be sent out within the next 24 hours. You will receive an email from accounting with pick up instructions.
Best Regards
AceRevenue Team
Ok, thanks. I will look for the email and let you know...
No Email or phone call and it's been 24 hours?
Did not get an email, so whats up with that?
Still now email or phone call....
Dear seahorizon
Accounting is closed during the weekend. Let us check with the casino what happened.
Best Regards
AceRevenue Team
Still waiting........
Any response yet?
Still no money or email?
Dear seahorizon:
Casino was waiting for your payment instructions from the third party Processor. They are expecting to have that information during the day.
Best Regards
AcerEvenue Team
OK, still waiting to here something....
Dear seahorizon:
Have you received any money transfer details of your payment from Silver Oak yet?
Best Regards
AceRevenue Team
Still waiting for my withdrawl.....................
That have not sent any money transfer details, I have not heard from them....
Dear seahorizon
Pick up payment instructions have been sent out via email.
Please confirm once payment has been received.
Best Regards
AceRevenue Team
I never received an email with pickup instructions.....
Dear Seahorizon:
we will ask Silver Oak accounting department to send it again
AceRevenue Team
They never sent me an email and will not reply to my emails to them...
Still have not heard anything from Silver Oaks....
Still cannot get anyone to respond to my emails...
Dear seahorizon
Please call Silver Oak's Customer Service. A money transfer has been sent out. they will provide pick up instructions
Best Regards
AceRevenue Team
Finally got the email and my money. Thanks for your help.
Complaint solved!
Leave your comment about this complaint
- Slots
- Table Games
- Video Poker
- Specialty Games
- Microgaming Games
- NetEnt Games
- Playtech Games
- RTG Casino Games
i have the same situation as yours, i have been promised that they already approved and processed but its over a month now i have not get it.
they are quick if u deposits but sucks on withdrawals. t hey also saying 2wks before u can get ur money.. thats a lie.. so people dont play here they are sucks giving your winning.. i have 200 withdrawal what more if i win more than that?
Write your Review