Short pays on winning spins

RESOLVED
posted on February 1, 2011.

I have complained via chat and was told it was a problem being escalated to to their tech person....never resolved. I deposited, played and every few spins noticed the winning pay was off by a penny. Not a huge amount, but indicates their software has real issues. I'm submitting a screen shot. My calls and emails to these guys have been ignored.

posted on February 3, 2011.

Player details?

Name ?

Account no or nickname

Game ?

Date it happened etc

hope can we respond to this?

I have complained via chat and was told it was a problem being escalated to to their tech person....never resolved. I deposited, played and every few spins noticed the winning pay was off by a penny. Not a huge amount, but indicates their software has real issues. I'm submitting a screen shot. My calls and emails to these guys have been ignored.

posted on February 4, 2011.

AnnewithanE is my user name. I don't see a link to attach screen shot or I would. I reported this multiple times to various people through the chat that is attached to the right of the game. No one cared then, I asked for someone to follow up with me through email.

posted on February 8, 2011.

please send full details including screen shots the game the time etc to the following email address : [email protected]

and your complaint will be dealt with

posted on February 9, 2011.

I have just emailed a screen shot, per your request. Please confirm receipt.

posted on February 10, 2011.

yes. thank you for sending the print in - the matter has been forwarded to the tech team.

posted on February 13, 2011.

Hi,

Unfortunately, there is a bug in displaying the win amount, we will take care of this. However, in the player's balance, the amount is added up correctly, without that one penny difference. The problem is only in the display, not in the winnings. The winnings are correct and fair.

Please inform your customer about this.

In the future, please also ask the customer the date the game was played and approximate hour.

Thank you!

Kind regards,

Michel