Titan Casino - Been misled by the support regarding my bonus!

RESOLVED
posted on August 8, 2014.

I signed upto titan casino for the first time yesterday, I firstly deposited £1400.00 over 4 deposits during this spell I received £120 in bonuses which I didn't ask for, but nevertheless I continued too play using these bonuses. I eventually got this amount too just over £3600, I then tried too make a withdrawal without any success. So I decided to contact them over the matter, I didn't get a straight answer on what I needed to do to get this withdrawn, they said I would get an email. I waited a while for this email without any luck, so I then went playing on slots too meet the wagering requirements, I probably staked £1000. I rung again and was told too wait, I was playing on my mobile so couldn't see my wagering requirements, etc which I wasn't informed about on the phone. Whilst on £3400, I made an withdrawal of £800, it said I would lose my bonuses if I made this withdrawal I was fine with this as I was well up. I was left stunned and shocked too be left with £404, £2200 was taken off my balance, which is an absolute joke, I rung up to complain without any joy, I eventually lost this £404, along with the £800 as I had lost my head due too what had happened. I then lost another £200 along with the bonus with that. They gave me £320 this morning which I blew in one spin, how is this fair, I feel harshly treated. I know they have rules etc, but surely when a customer rings up and isn't told anything but wait for an email that seems too take an age this isn't good enough. I feel ripped off, I feel the least they could do is re issue the 2200 they took off me and tell me what I needed to do to meet the wagering requirements I feel like I've been lead down a blind alley,
Gary shannon

AskGamblers
posted on August 12, 2014.

Hi garyleeshannon! Casino informed us that this issue is taken care of. Can you confirm, so we can close this complaint?