LSbet Casino - Absurd requirements after a simple Self Exlusion request

RESOLVED
JohnShit Norway
posted on December 11, 2015.

I wanted to be self excluded from LSbet.com and wrote to them in live-chat:

6:28:16 PM: Guest:
Hi, I need to close my account as I am a problem gambler

6:28:26 PM: David:
Can you please tell me your account number?

6:28:58 PM: Guest:
XXXXXX

6:29:25 PM: David:
one moment please

6:31:32 PM: David:
we can offer you 30% bonus in Netent Casino up to 360 EUR on your next deposit above 50 EUR

Then they wantet me to print a letter, have me sign it, hold it up with my face showing and scan it before sending it back.

I dont have a printer or a scanner and I need my account closed now.

posted on December 14, 2015.

Dear Customer,

Please be advised that your Account was closed 11.12.2015 after you had refused to receive reload offer.
As for the closer documents - its our standard closer procedures, we have always requested them.

Please contact us directly if you have any questions.

Thank you,
Kind Regards,
LSbet Manager

JohnShit Norway
posted on December 14, 2015.

Is it your standard procedures to give bonuses to users who just told you that they have a gambling problem and need to stop playing?


And when it comes to the closing of my account, your answer does not compute with what I was told in the chat:

6:35:23 PM: Guest:
is there any other way?

6:36:39 PM: David:
other way for closing your account?

6:37:15 PM: Guest:
yes, it is obvious that you are making is as hard as possible for a problem gambler to get the account closed

6:38:02 PM: David:
unfortunately, only after you provide the above information, your account will be permanently closed

posted on December 14, 2015.

Dear customer,

We are still waiting for closure docs from you. Our offer for reload promotion was planned as retention procedures.
I'd like to pay your attention that your account is closed and kindly ask you to use our email or chat for father correspondence,

Thanks
Kind regards
LSbet Team

JohnShit Norway
posted on December 16, 2015.

I have not been able to get a hold of a printer or scanner. I am however still getting promotional e-mail from you.

You are not taking this issue seriously.

Please stop giving me offers and please close my account permanent.

posted on December 18, 2015.

Dear Customer,

Your account was excluded from our Email base. You are not able to received promotions from LSbet.com.

Kind Regards,
LSbet.com

JohnShit Norway
posted on December 21, 2015.

I got a promotional e-mail from [email protected] 15.12. Is it not from LSbet?

I have wished for a printer and scanner for christmas, I am hoping I will be able to write a letter, print it, sign it, hold it up to my face, take a picture of my face and the letter and send it to you before new year, so I can prove i really want to close my account.

posted on December 21, 2015.

Dear Customer,

Your Account was excluded from Emailing since 18th of December. You will never received promotions again.

Kind Regards,
LSbet.com

AskGamblers
posted on December 25, 2015.

@JohnShit,

Did casino honored your self-exclusion, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.

JohnShit Norway
posted on December 25, 2015.

They have told me I need to send in closure documents before it could be permanently closed.

But when I tried to open my account there today, without providing documents, it was not possblie.

So I guess they made en exception for me and closed it permanently becasue I was a pain in their ass.

Thank you and merry christmas to askgamblers!

And a crappy new year to LSbet!

Case closed

AskGamblers
posted on December 26, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.