This is what I call professional and responsible Customer Support.
Keep up the good work!
Rushmore still waiting on withdrawal
on june 4th i requested a withdrawal from rushmore casino.. june 10 i got a email from Mr Harris withdrawal account manager that my withdrawal for a wire transfer has been approved and sent. please allow 6-10 working days to clear. june 23 i got a email saying my withdrawal has been delayed. i have been calling every day to hear the same story that were sorry for the delays, the last 2 days they ignored my emails . please help...thanks ..................gary my withdrawal was for 800
We do appologise that there has been an unexpected and unavoidable delay with your withdrawal. There has been some technical difficulties that have cause some delays in some player payments however rest assured that you will receive your money shortly. We are working hard to overcome any withdrawl delays and you will ne notiftied directly by the withdrawls department on any further progress.
We appreciate your patience and understanding in the matter.
this is not good enough as rushmore is telling all customers this..i have emailed them every day with no response. it has been over a month since i requested a withdraw..this use to be a very good casino..
As was mentioned in the previous post, all further updates with regards to the payment that you are waiting for will be emailed directly to you by the withdrawals department. We are constantly making payments and catching up on the delays that were caused so please check your email or feel free to contact us directly.
We appreciate your patience in the matter.
Rushmore emailed me the 10th of july telling me that my withdrawal had been reprocessed and would be in my account 5-10 business days..The next day july 12th the money was in my account.......thank you Megan Ross............I will still play at Rushmore
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