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Still No Money


I have been a long time VIP player at Rushmore, I requested 2 withdrawals totally $4000, only $2000 per week is permitted. The first was approved and processed on 6/10 the other a few days later, after many boiler plate emails I contacted the VIP manager and he assured me that he would prioritize my withdrawal and would give me a status, that was last week and still nothing. Almost 2 years ago I made a withdrawal and the same delays existed only not as bad, back then they told me they were in the process of changing their processing companies so the delays would stop, yea blah blah blah. Now I'm feeling like I'll never get paid and that they are scammers now, they sure are quick to take your money though. I just want to know when I'll get my money and no more lame excuses, they have complete control over when and how the withdrawals are handled, they will continue losing players if they continue with these delays. At this point I think they could care less about internet complaints and so much for VIP status.

Disputed Casino Rushmore Casino
Amount $6000

Discussion

User name loyalty-level-2

I finally received my money yesterday. Thank you so much for your help.

User name

Malibujeanne, please update us of any further progress.

User name

We do apologise that there has been an unexpected and unavoidable delay with your withdrawal. There has been some technical difficulties that have cause some delays in some player payments however rest assured that you will receive your money shortly.

We are working hard to overcome any withdrawal delays and are constantly making payments to catch up on these delays. You will be notified directly by the withdrawals department on any further progress.

We appreciate your patience and understanding.

Withdrawals Department

Rushmore Casino

Rushmore Casino Complaint Stats

Resolved 22 / 38
Avg. Amount $694
Avg. Complaint Duration 44 days
Avg. Response Time 3 days

Rushmore Casino Complaints

See all complaints for this casino
No payout after 26 business days
April 26 Reference number: LTK1216104615008X Please use this ticket number in any correspondence with us. Subject: Payout delays Dear , Thank you for contacting us. Unfortunately, we are currently experiencing some delays in sending payments. We were previously informed by the our processor that the funds would be sent out this week however we were just told that they are unable to send the funds due to technical issues they are experiencing. We will inform you as soon as the withdrawals have been sent out. Feel free to continue to contact us for updates in the interim. Thank you for your patience. Sincerely, Tara Murdoch Subject: Payout delays Player ID ######## I requested payout on April 1. I received approval on April 5. I have not received my payout after 15 business days on April 24. Why does Rushmore continue to rely on "processors who may be experiencing a slight delay"??? This has been like this for years and I've only been paid once within the 15 business days. They should use the same processors who take my money, because they do it immediately. I get called multiple times per week to deposit money, why can't the same energy be put into paying out cash that I won weeks ago? Please send my money today or tomorrow. ### May 9 Thank you for contacting us. I understand your frustration, please trust that it would be in our own interest to pay out our customers as soon as possible. Unfortunately due to unexpected circumstances we have been forced into this situation however I can assure that we are doing everything possible to send your withdrawal out as soon as possible. At the moment I am unable tot provide you with the exact date the funds will be sent out but it should be very soon. As soon as we have more information we will be sure to send you an e-mail and notify you of when to expect your payment. Please feel free to contact us if you have any additional questions. Sincerely, Tara Murdoch
Status unsolved Unresolved
1 month and no pay from Rushmore Casino

First I would like to say thank you to AskGamblers for a service like this. You have no obligation to do this for us players and you do it out of your own kindness. So Thank You!

I requested a withdrawal of $2,000.00 ($2000.00 per week is their rule), it was approved 3/25/2013 and it is now 4/25/2013. I want, need and should have my money by now.

I haven't played there in 2+ years and still would not have but the manager called me with a welcome back offer and assured me the withdrawal problems were fixed and put behind them as of January 2013. And that they were working hard to get their name untarnished and back to the original grace it once was.

I took a couple of days to do some further research for complaints against the casino. While there were complaints most of them were older and there was only one for this year filed January 2013 that got resolved. So I thought maybe he was telling the truth about the withdrawal problems being fixed.

So I make my deposit claim the bonus and I lose fast, I then go to chat and claim the cashback insurance (part of the total offer) and lose that even quicker. Finally I get the code to the $10,000 freeroll tournament and this is where I win. I won first place for $2,850.00, how exciting. Well not so much when you don’t get your money when you should have and they have no idea when they will send it but tell you you will get it, be patient, Really!?!? And that is only when Tara (withdrawals manager) feels like emailing you back. I have sent several emails and have only got a reply 2 times. Saying "I will update you when I know something." Not acceptable, at all!

I feel like I was flat out lied to on multiple levels. I should have had my winnings by now, no excuses. I am frustrated, very unhappy and tired of waiting. It is unacceptable and unprofessional.

Can you please help me get my money…

Thank you,
biglean

Status unsolved Unresolved