The meeting with management and the CEO has taken place and I have been updated as to the outcome of the talks and re-assessments of the situation.
Along with the reports from our investigators, just as importantly, the players casino account was looked into again to assess if we had made the correct decision in not paying this player.
The final decision has been not to pay this player - As mentioned previously, the player had been refunded his deposits back to him in order that as per our terms and conditions, his winnings were voided, but deposits returned to him.
In regards to the player not residing at the address which was given upon sign-up at the casino - This is a problem which as per our terms and conditions, means that we have the right to void all player's winnings and ban his account. This can be seen in term 5 at: http://www.rushmoreonline.com/TermsAndConditions
Rushmore Casino reserves the right, in its total discretion, to void any winnings and withhold any balance in Rushmore Casino account under any of the following circumstances: ... If you provide false and or misleading information used to open Rushmore Casino account.
Regardless of the player stating that he had to sign up with his mother's address due to the law in his country of not being able to register a rented address, there were many other concerns we had about his account, so even if we could get this verified that this is true, it unfortunately, wouldn't mean that he could be paid out.
At the time of sending the private investigators to a dozen or so players in Europe, we also had our tech and anti-fraud team look in to these suspicious players to see if there were any further connections or similarities on top of what we had noticed between them in the beginning.
The similarities we had noticed in the beginning were: These players signing up within the same time frame as each other, using Moneybookers to deposit and withdraw via, redeeming the same bonuses as each other, playing only blackjack, depositing the exact same amount as each other, winning exactly the same amounts as each other with no exceptions and being in exactly the same age range as each other (within a range of 6 years).
Further investigations by our tech and anti-fraud team discovered that also these players had extremely similar game play as each other such as betting increments and number of bets, also on each log on to the casino, they showed these similarities.
We have deemed that this is a fraud ring which was operating which is either and/or using some sort of software and/or bonus abuse technique in order to accumulate the same winnings each time - With each log on to the casino, nearly exactly the same amount of bets were placed in almost the same time-frame of log in session on the casino.
We feel that the outcome of the various investigations that have taken place give us a solid basis in not paying the player and we hope that you understand that this is our final decision.