This is what I call professional and responsible Customer Support.
Keep up the good work!
Rushmore Casino delays in pay
Same BS response they give everyone..I've heard this for the last 3 days now...I also have a withdrawal from June that has not been paid. It is sad that Rushmore has such a good reputation, but since late last year around Christmas, they have struggled to pay out. I do not see them resolving this issue...since it has been that way since late 2010....once I receive my deposit, I may look elsewhere. I do not like playing elsewhere..but not much choice if you are not getting your winnings....playing for fun with real money with no chance of getting a return does not work for me.. ....again, it is sad, because I enjoy playing there...but when you accept a deposit instantly and then wait months to pay out...not good for business...
We do appologise for the delay however like all player, you will be recieving your funds shortly and we advise you to check your email for any further update.
We appreciate your patience in the matter.
I do not think that this company realizes it is not as much as the IF, but WHEN......If you are going to take that long to pay out, then you should put that on the withdrawals page...
i.e. Deposits are instant, but withdrawals can take up to a month or longer...
We are sorry for the delay. Did you end up receiving your winnings?
FatCharlie, please update us about your withdrawal, so we can close this complaint!
Player updated us through an email that the money is received, so we can close this complaint as solved!
Leave your comment about this complaint
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