Run Around by Slot Madness Casino on Payout

RESOLVED
posted on December 11, 2012.

I requested a withdrawal from Slot Madness on 10/28 and it was approved for $2375 on 11/2/2012. After several emails from various support people who indicated the wire transfer would be processed "any day" my account was turned over to a VIP Manager "Alex Martinez" around 11/11/12. After several rounds of emails He indicated the wire transfer was being processed and I would receive the payout in my account within 3-10 business days starting 11/20/12. The 10th business day was 12/4/12 and I still have not received the payout. I was the told by Alex I would have it by Friday 12/7 but no later than today 12/11. Still have not received it and now Alex has stopped responding to emails sent on 12/7, 12/10 as well as today. I'm fed up and would like to know where my payout is.

posted on December 21, 2012.

Dear Player:

A check has been processed on Dec 20th and sent to you since Wire Transfer was returned due to invalid account details.

You should receive your payment shortly

AceRevenue Team

posted on December 22, 2012.

I am still waiting for the check and/or tracking information for it.

posted on December 25, 2012.

Dear Player

We will check with the casino; since it seems like the check has been sent out already.

AceRevenue Team

posted on December 25, 2012.

I received the check today. Thank you.

posted on December 28, 2012.

Dear Player

Can we close the complaint?

AceRevenue

posted on December 29, 2012.

Dear Player

Can we close the complaint?

AceRevenue

AskGamblers
posted on December 29, 2012.

 Of course, thanks! Complaint solved!