Ruby Slots Casino - Payment Issues

RESOLVED
posted on March 13, 2016.

I won $10,000 from Ruby Slots on January 17, 2016. I've gone through the verification process and met all requirements for payout. The casino continues to find ways to delay the payments by splitting them into smaller amounts which results in longer wait times because they insist on only approving one payment at a time. I received 2 of 6 payments in February and now I am awaiting the final 4 payments. The casino approved the remaining 4 payments in February. I continue to ask when I will receive the funds and I am not getting a clear answer from the casino. They continue to tell me it's being worked on and they give no clear answer on when I will receive the funds.

posted on March 16, 2016.

I have just received another payment. I am still missing 3 payments and seeking an update as to when I will receive those funds.

AskGamblers
posted on March 19, 2016.

Any news?

posted on March 19, 2016.

I received two more payments from them but no correspondence. I am missing one payment of $2000 and I have not heard back from them about when I will receive it.

posted on March 22, 2016.

Hi rocketdog83,

I do see that the payment was already sent off to our processors. Unfortunately, I don't have confirmation from our processor of the date that they issued the payment. I've gone ahead and sent a message off and I hope to have this information for you tomorrow morning.

All the best,

Tawni

posted on March 23, 2016.

Hi Tawni,

I'll look forward to receiving an update from you tomorrow morning about when payment can be expected.

posted on March 26, 2016.

Hi rocketdog83,

I'm sorry for the delay, but I'm happy to tell you that the final payment was confirmed to your Pay2Card, March 22nd. I'm certain you should already see those funds in your account. ;-)

All the best,

Tawni

posted on March 28, 2016.

I did receive the funds. Thanks.

AskGamblers
posted on March 29, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.