Complaint #12 Ruby Slots Casino

Withdrawal runaround!

By payne1967

12 years ago

Message on forum

Requested withdrawl 04/08/2013(after combining several withdrawls into 1 big one) via bank wire and was told they were running behind because they were short-staffed and to make sure I had all my documents in order as this would cause further delays. I had faxed my documents 04/06/13 and was told after several times contacting them they didnt get them so i had to email them to manager.On 04/11 was told they got them and then it ttok another 8 days for them to be approved!

On their website it says" The time to process withdrawals is 10 – 15 business days. Payouts paid by Cashier checks are sent just twice a month - please confirm with our customer support department if you are unsure.'

It has been 19 days and still says requested! Keep getting told this message everytime I contact them:

Kathy: The time frame for withdrawals is 7-10 business days to be approved and 10-14 business days to be sent, plus the delivery time, which may vary according to processors limitations.

It is wayyyy over for it to still not be approved!

Not only that but wastold most players keep playing even though we are slow payout!? Really?? I dont want to play,just want my $2000 you owe me:( They even hadthe nerve to CALL me and say there was a fantastic offer and I could get a 250% bonus if I took some money from my withdrawl and played!!! WTH??

Tonight I did LiveChat with Olga and expressed my displeasure and got the same BS response:

The time frame for withdrawals is 7-10 business days to be approved and 10-14 business days to be sent, plus the delivery time, which may vary according to processors limitations.

Just want my money...I deposited in good faith, lost money, won money and just want my $2000 sent to me....can you PLEASE HELP?? Thank you

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

13 years ago

This complaint is withdrawn, so the case is solved!

payne1967

• United States

13 years ago

Please close this thread as I had to take other steps to try and resolve this..thanks!

Ruby Slots Casino

• Representative

13 years ago

Dear Player

We will look into this matter and will get back to you soon

Regards

Cindy Greco

payne1967

• United States

13 years ago

chat 04/29/13

Please wait for a Ruby Slots agent to respond.

Thank you for using our LiveChat Service. This is 'Olga'. Please verify your Email and Phone Number so that I can assist you.

Please wait for a Ruby Slots agent to respond.

Thank you for using our LiveChat Service. This is 'Olga'. Please verify your Email and Phone Number so that I can assist you.

payne1967: (email/phone removedfor security) it has been 3 weeks for withdrawal and still says requested and i need to talk to someone. i just tried to call and got cut off and keep getting told theres a delay

Olga: The withdrawals department is in the process or actualizing delayed payments. they will try to approve yours ASA. Keep in touch and we will let you know any outcome

payne1967: im really frustrated with this because i made deposits in good faith and i cant wait months for my money

payne1967: who do i need to talk to

Olga: Unfortunately you just need to wait for the approval.

Olga: Firstly, I would like to apologize for the withdrawal delay as it was not our intention to make it a long wait, unfortunately sometimes some external factors may affect the 3rd party processors resulting into a delay; however I am sure yours will very soon be released. I do understand your position and I'm here to solve any inconvenience you may face. Please accept my sincerest apologies and I can assure you that this won't happen again.

payne1967: i just am tired of waiting and my money is tied up for who knows how long

Olga: Is there anything else I may assist you with?

payne1967: no have a good day

Chat 050113:

Please wait for a Ruby Slots agent to respond.

Thank you for using our LiveChat Service. This is 'Duncan'. Please verify your Email and Phone Number so that I can assist you.

payne1967: (email/phone removedfor security)

Duncan: Thank you for the information. What can I do for you?

payne1967: is there any update as to when my withdrawl is going to be processed...been 23 days its been sitting as reqThe withdrawals department is in the process or actualizing delayed payments. they will try to approve yours ASA. Keep in touch and we will let you know any outcome requested and keep getting told

payne1967: sorry my cursor skipped...meant keep getting told "The withdrawals department is in the process or actualizing delayed payments. they will try to approve yours ASA. Keep in touch and we will let you know any outcome

Duncan: The time frame for withdrawals is 7-10 business days to be approved and 10-14 business days to be sent, plus the delivery time, which may vary according to processors limitations.

payne1967: yeah its wayyy past that time...just want to know when they are processing or who can i talk to about it

Duncan: Still in process

payne1967: ty have a good night

If tonights chat wasnt a run around i dont know what is...!!! PLEASE I NEED HELP &MY MONEY...thank you!:)

Ruby Slots Casino Complaint Stats

Resolved 428 / 441

Avg. Amount $3,746

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

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