Ruby Slots Casino - WITHDRAWAL PROBLEM then Closed my Account

RESOLVED
posted on November 27, 2013.

I am furious with Ruby Slots. Do Not play at this casino. Slots of Vegas and Ruby Slots are sister companies. I received email from Slots of Vegas (after I had made a deposit) which said I earned a $100 free chip to plat at Slots of Vegas. Once I spoke to the manager he said I could not claim to bonus in a roll at Ruby Slots without a deposit, which I said I made the deposit to Slots of Vegas who therefore gave me a free $100 chip to play at Ruby Slots. (its sister casino). I played for 6-7 hours to be told by the second person I spoke with that I was just playing for fun. The first person gave me the terms and said good luck. I spoke with the manager regarding all of this and informed him I would be making a complaint. Then he closed my account!!!!! No more deposits for me to either one of these casinos. They just lost my business and if you were smart you would not use them!!

posted on November 28, 2013.

Dear Player

I will look into this matter and will get back to you soon

Regards

Cindy Greco

posted on November 30, 2013.

Thank you for checking into this matter.

posted on December 1, 2013.

AskGamblers please do not close this complaint. Ruby Slots still has not got back with me and they owe me money. Please help.

posted on December 3, 2013.

AskGamblers please do close this. What do I do if Ruby Slots will not respond?

posted on December 3, 2013.

AskGamblers please do NOT close this. I have been wronged!

posted on December 4, 2013.

Dear Player

Yes you are correct; Ruby Slots and Slots of Vegas belong to the same group of casinos.

After checking your Ruby Slots account I've found out you have redeemed 2 Free chips in a row on the same Casino.

On 11/25/2013 4:52:53 AM you redeemed a Free chip with code NOV13APP

On 11/26/2013 7:56:54 PM you redeemed another Free Chip but with code SCRATCH100

Please be aware that as per Casino rules: http:/­/ww­w.r­uby­slo­ts.c­om­/ru­les.ph­p#f­ree­-chip

•Unless the Casino management specifically gives prior agreement, welcome bonuses are limited to one promotion per Player, per family, per computer, per address.

•The Player may not consecutively redeem multiple no-deposit bonuses. Free chip offers are meant only for our regular loyal players and unless otherwise stated in order to cash out on a free chip offer you should have an active depositing account. Should a Player redeem one no-deposit bonus and then be subsequently offered another one, the Player must make a real money deposit into their account in the interim in order for the Player to be eligible to redeem the second no-deposit bonus.

•Casino management reserves the right to cancel or refuse any promotional offer at any time.

•In the event that a Player redeems a no-deposit promotional offer that he/she is not entitled to, any winnings generated from that promotion will be voided

Therefore, and since there was no deposit in between consecutive free chips, balance from second free chip has been removed.

Regards

Cindy Greco

posted on December 4, 2013.

The free chips were from 2 different casinos.. Ruby Slots and Slots of Vegas. Which at the time I didn't even know they were sister companies. I know I made multiple deposits but since you closed my account I can't look further into this situation. If you are not going to give me the money I earned, can you at least refund any deposits I made to your companies? Customers beware.

posted on December 4, 2013.

Dear Player:

You have not made any deposits on Ruby Slots. Casino will be glad to send AskGamblers a screenshot of the account as proof.

Regards

Cindy Greco

posted on December 5, 2013.

Well then I definitely made several to Slots of Vegas who gave me the free token to try Ruby Slots out (their sister company). Will you please send that as well. I would like a refund for all deposits made to Slots of Vegas.

posted on December 6, 2013.

Dear Player:

The 2 Free Chips were redeemed on same casino; in this case, Ruby Slots which clearly, and as explained before is against casino rules.

On the other hand, only one deposit is reflected on your Slots of Vegas account. The $30 deposit made has been refunded on 12/4 as requested and it may take from 7 to 15 days for you to have it reflected back on your account.

Regards

Cindy Greco

posted on December 6, 2013.

Thank you for resolving this matter. Ask Gamblers I will let you know when payment is received.

posted on December 10, 2013.

Dear Player:

Once refund has been received, please contact us back and confirm.

Best Regards

Cindy Greco

posted on December 11, 2013.

Please do not close Ask Gamblers until funds are received. Thank you.

AskGamblers
posted on December 28, 2013.

 Is the money received? Please confirm!

posted on December 28, 2013.

No, I still have not received the money.. Thank you.

posted on December 30, 2013.

Dear Player:

Please confirm if you have received your refund by now.

Regards

Cindy Greco

posted on December 30, 2013.

No I still have not received my refund.

posted on January 2, 2014.

Dear Player:

Casino confirmed refund has been processed already weeks ago. Please keep in mind that it may take up to 6 weeks after processed (depending on your bank) to reflect in your account.

Please confirm once refund has been received.

Thanks

Cindy Greco

posted on January 4, 2014.

I still have not received funds, please do not close account, I will notify you once funds are received.

posted on January 7, 2014.

Dear Player

Once again, Please confirm once refund has been received.

Thanks

Cindy Greco

posted on January 10, 2014.

I still have not received my funds, do not close please.

posted on January 10, 2014.

Dear Player:

Since you still haven't received your funds from the processor Casino has sent you a Person to Person money transfer. Please contact Slots of Vegas CS Agents and request your pick up information. Once money has been picked up, please confirm.

Thanks

Cindy Greco

posted on January 11, 2014.

Still haven't received funds. Waiting on a call back to let me know when to expect the funds..

posted on January 12, 2014.

Funds received. You may close this. Thank you Ask Gamblers.