Complaint #2 Ruby Slots Casino

Support is useless

By esws1

12 years ago

Message on forum

I tried to do a deposit and it did not get approved. Their site states that if it don't get approved their agents will assist you and if you don't get approved you get a free chip. I had a free chip recently and knew that I was not able to use another one. All I wanted was assistance with my deposit. I have posted the chat session below with their so called support staff. You should probably play at another online casino you won't get any help from this support staff.

Thank you for using our LiveChat Service. This is 'Sidney'. Please verify your Email and Phone Number so that I can assist you.

nanny3361: I tried to do a deposit and It did not get approved. This is the card that I use at all the online casinos

Sidney: In order to assist you properly may I please have your username and the casino you are in?

nanny3361: nanny3361 rubyslots

Sidney: Thank you for the information and welcome to the Deposit Center. Allow me a couple of minutes please while I check into this.

Sidney: Due to security measures our Casino requests all players to certify their account. You need to send a copy of your ID, Utility bill, authorization form for the Credit Cards you have used (or plan to use), and a front and back copy of each card. If you send your documents we can credit your casino account with a $100 free chip.

nanny3361: I have never done this for my other visa card and it works just fine.

Sidney: Is there anything else I may assist you with?

nanny3361: Dear ____ As a player at our casino, you are eligible to a $200 Free Chip if we are unable to accept your deposit. So, if one of our support agents is not able to get the transaction approved manually, they will credit you with a $200 bonus.

Sidney: Let me transfer you to customer service and they will be able to assist you properly on your inquiry.

Please wait while I transfer the chat to the best suited support agent.

Thank you for using our LiveChat Service. This is 'Michael'. Please verify your Email and Phone Number so that I can assist you.

nanny3361: nanny3361: I tried to do a deposit and It did not get approved. This is the card that I use at all the online casinos

Michael: Please be aware that we handle several chats and call's at the same time, I'm more than glad to assist you, please give me just one moment and I'll be back to assist you with your inquiry.

Michael: You may use that code after a deposit , Unfortunately last transaction was a free chip and as per casino terms consecutive free chips are not allowed

Michael: Our casino rules state that free chips cannot be used consecutively; they must be used in between deposits after using deposit bonuses.

Michael: I am sorry but please understand that you agreed to all these rules, it is your responsibility as a player to know, understand and follow the rules you agreed to.

nanny3361: can you do it manually

nanny3361: I am not just trying to get a free chip they said you could do it manually

nanny3361: as you can see I tried to do a deposit

Michael: Western Union or Money Gram's Deposits are easy to do. All you have to do is to contact us when you are ready to make the transfer, we will provide you a Receiver's Name and location. Please make sure to tell us which company you're intending to use for your deposit (WESTERN UNION or MONEY GRAM). To avoid any inconvenience, keep in mind that every single receiver's name expires daily and can not be used another day, ONLY on the date it was given. Once you make the transfer, just contact us again with the transaction number and we will credit your account right away.

nanny3361: I can only do visa

nanny3361: Thanks for your non assistance. I will post this chat session on askgamblers.com

Michael: For your reference here's a link to the terms and conditions page of our website:

Michael: http://www.rubyslots.com/rules.php

Disputed Casino Ruby Slots Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

13 years ago

Based on casino's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Ruby Slots Casino

• Representative

13 years ago

Dear AskGamblers:

Player continues depositing on the casino; and money requested was credited accordingly.

Please close issue as solved

Thanks

< name removed >

AskGamblers

• Support Team

13 years ago

esws1, satisfied with the outcome?

Ruby Slots Casino

• Representative

13 years ago

Dear Player:

Upper Management has credited your $200 Free chip in the account. Please be aware that in order to continue depositing your account needs to be certified

Cheers

< name removed >

Ruby Slots Casino Complaint Stats

Resolved 428 / 441

Avg. Amount $3,746

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
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And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

All my information has been verified with them, so there is no reason for this delay...

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I was told 7-10 business days. So on the 22nd, I should have received my payment.

Then I was told it would be an additional 7-10 days to process the payment.

So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

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I sent in all documents and and I still get a runaround.

You can deposit over and over again, but when it's time to get paid problems starts.

You have helped me with this problem before, so I am hoping you will get me my winnings.

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