Royal Vegas Casino - Did not credit my deposit

RESOLVED
Razorray84 Australia
posted on June 15, 2016.

I've made a depoist of $20 via paysafe about at 5.30 am Australian time and it has coming back saying pending which is not right as the funds are not in my paysafe card anymore I have contacted paysafecard and they have confirmed that the payment has gone through they also provided me with the transcation number which is ......... (Supplied to Royal Vegas)
I have provided all the transcation number details. I also forwarded them a screen shot of my account balance and transcation history and also forwarded them a confirmation email from paysafe. Royal Vegas responded advising me it will take up 24-48 hours to be recfied which I can not see why it can't be credited to my account immediately?

posted on June 17, 2016.

Hi Ray

After receiving your mail I investigated your issue and the $20 you queried was credited to your gaming account today. As you also received a purchase match on this your account balance is now 40.19AUD.

There was, however, another 20AUD transaction that was made afterwards that has timed out and has not been successful.

Regards

Wim
Fortune Lounge

AskGamblers
posted on June 21, 2016.

Dear @Razorray84,

Are you satisfied with casino response, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.