Complaint status

Complaint solved successfully!
This is what I call professional and responsible Customer Support.

Keep up the good work!

Complaint History

jschaffer4 submitted a complaint.

Royal Ace Casino responded.

jschaffer4 responded.

Royal Ace Casino responded.

jschaffer4 responded.

jschaffer4 responded.

Solved successfully.

Royal Ace unable too collect a withdrawal of $2500.00

Posted: 9th December 2011, 7:49 PM by jschaffer4

on november 25 i requested a withdraw of 2500.00 dollars as of this date i have not received a check. i have been told that the check has been cut. but unable to delivered waiting for a courier to pick it up. it has been almost a month sinence i requested it, and all i get is excuses like still waiting for someone to pick up the check. i dont belive they intend to send me the monies with excusses like that.

Dear Player:

A check for $2500 has been sent out on 12/5/2011 at 7:22:59 PM.
As soon as courier's tracking number is available we will be sending it to you.

Best Regards

AceRevenue Team

still waiting for the check dec 11,2011 or tracking number

Dear jschaffer4

Please confirm payment has been received

Best Regards

AceRevenue Team

I have not received any payment. you were going to send me a tracking number.

On Monday 12-12-11 at 4:30PM I received a check from Royal Ace Casino for $2500.00 via FedEx. Thanks for sending it and help

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