I played for a long time at this casino and put in hundred of dollors, i receiced a 250.00 bonas and played it down until my monies and the bonus monie was used up then at last I hit a jackpot for 4500.00 on slots which ni played all most all the time. I payed with that jackpot and increase it to 6500.00 and then asked to cash out 2500.00. They said that non of the 6500.00 was cashable because I played roulette for a short time and that i cant have any of my winnings. I not only lost all of my monies but the jackpot as well. This is crazy and unbeliveable. Can you help?
Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.
Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.
We will reopen this case and wait 4 more days that player confirms that funds has received.
Dear Player:
After approval withdrawals take 4- 7 business days to be processed.
Best Regards
AceRevenue Team
Dear Player:
Your $500 cash-out has been approved on 6/3/2011 at 6:31:32 PM. We will be sending you payment information once it has been sent out.
Best Regards]
AceRevenue Team
Royal Ace Casino Complaint Stats
Screenshot