We will check this inquiry and will gte back to you accordingly

they have not resolved the issues of payment to me for the winnings

Dear Player:

On 5/21/2011 12:14:12 PM your account was credited with $250 Cash-back Bonus. As per Casino Rules available on our site following rules apply:

http://www.royalacecasino.com/terms-conditions.php

"Cashback Terms:

I. *Minimum 30 times wagering of Cash-back bonus (excluding Roulette, Craps, Baccarat, Pai Gow Poker & Sic Bo, with each $1 wagered on Blackjack and Video Poker counting as $0.50 wagered)."

Unfortunately it seems you've played Roulette with this bonus which entitled the casino to void all winnings. According to the game history report; winnings were generated when playing Roulette and Video Poker.

Although and due to the fact you are a good player; Casino Manager allowed to cash-out $500 which is 2X the amount received. A pending withdrawal of $500 is waiting for approval since 5/28/2011 at 5:45:01 PM .

Best Regards

AceRevenue Team

Dear Player:

Your $500 cash-out has been approved on 6/3/2011 at 6:31:32 PM. We will be sending you payment information once it has been sent out.

Best Regards]

AceRevenue Team

Dear Player:

After approval withdrawals take 4- 7 business days to be processed.

Best Regards

AceRevenue Team

We will reopen this case and wait 4 more days that player confirms that funds has received.

As the submitter has not update us about this case after few reminders, we will consider this case as resolved.