Roxy and Splendido - Are the shame

UNRESOLVED
posted on September 7, 2010.

I deposited for a 6 month and over period, into SPLENDIDO CASINO [approx. $3000 usd] and when i wanted to make my first withdrawal [$1000 approx] my account was LOCKED.


When I asked WHY, customer support said that there was a dispute with my bank for $123 with ROXY PALACE and i must ask my bank to cancel proceedings [note this was in 2008]. I was doubled debited and that the bank has pursue on there own. I also said take the $123 off and give me the balance BUT STILL -NO-. I then informed Ecogra and after a week, Mr Tex Rees says due to the cash back and my abusive nature the Lock, would stand.


OF COURSE I WAS ABUSIVE [I HAVE BEEN ROBBED AND WHY WAIT TILL I WITHDRAW AND TAKE ALL MY DEPOSITS, AND FURTHER MORE WITH A DIFFERENT COMPANY [ROXY].


CAN ANY ONE HELP PLEASE,


The VICTIM

posted on September 9, 2010.

Hi there,


Thanks for posting and bringing this issue to our attention. The head of our Accounts and Customer Service Department are investigating this matter thoroughly. Please rest assured that we will get in contact with the player to resolve this matter.


If there is anything else, please don’t hesitate to contact either myself or a member of our Customer Support Team.


Best Regards


Esra

posted on September 13, 2010.

Hi there,



After liaising with our Customer Service Team I have been informed that the amounts quoted are incorrect. We have no record of double debits, we only received the chargebacks for his account, and all the details which he registered on Roxy were different to those registered on Casino Splendido. And whilst we were trying to find a solution for this matter he became abusive, and we don’t tolerate abusiveness.



The player deposited AUD574 on his Casino Splendido account NOT $3000.00 as he has stated and his withdrawal was $600 NOT $1000. Due to the chargeback his account WILL remain locked, and we don’t take lightly to abusiveness. We only took his deposits because he had registered a different name and address on the two brands and only at withdrawal were we able to identify that he was the same person.



I believe our Customer Service Manager has also mailed the player personally and will keep you informed of the situation’s progression and should you have any other comments or queries, please feel free to discuss them with her.



Best Regards

posted on September 14, 2010.

ROXY WHY NOT DISCLOSE WHAT I HAVE SPENT ON YOUR SITE AS WELL. FURTHERMORE YOUR EXCUSES OVER $123 CHARGE BACK MAKE YOUR COMPANY LOOK CHEAP . I HAVE FOUR CHILDREN AND AM NOT A INTERNATIONAL COMPANY LIKE YOUR SELF .JUST PAY ME THE BALANCE PLUS WHAT I HAD IN SPLENDIDO ASWELL AND YOU WONT HEAR FROM ME AGAIN. PUBLIC BEWARE OF THIS SITE ,ROXY OWNS MANY AFFILIATES WHICH ARE ALL LINKED TO ONES MANS GREED.


REGARDS,

THE LOSER, Victim.......

Roxy Palace Casino complaints

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