Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
estanzia submitted a complaint.
Rome Casino responded.
estanzia responded.
Rome Casino responded.
Solved successfully.
Rome Casino won't send withdrawals
waiting since 6/13 for $600 withdrawal, sent all info they said 18 days, now 8/13, still no money, every time they respond, which is seldom, always the same, it'll be in your account this week
Hello Estanzia,
My name is Noah and I am a rep for Rome and Diceland Casinos. I will be helping with any problems or answering questions to help our players.
Please allow me a day or so to investigate in your matter and resolve this issue for you, I will update you as soon as I have answers.
Kind Regards,
Noah
I received confirmation from my bank stating the money has been received. Thank you for your help
Hello Estanzia,
Thank you for confirming. I apologize once again for the delay and am glad your winnings have reached you now.
Kind Regards,
Noah
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noah,
can you help me out
waiting from 8-9-2011 with a big withdrawal amount, still nothing received
I would like to thank you for your help in solving my problem
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