Rome Casino - Withdrawal issue

posted on April 4, 2012.

While, I enjoy playing on this site and they have always been very nice and helpful, I have been advised that all my withdrawal documents are in order and my withdrawal was being processed, over 22 days ago and was told it would take 18 days. I sent an email to their finance department on April 3 and have yet to hear back on my withdrawal. I am in customer service myself and not responding to someone is just not acceptable. I deposited money - in good faith- into their site and just ask the same in return for my withdrawal...... Thank you!

posted on April 5, 2012.

Hello tinkydog,

I'm not sure why you did not get a reply, I'm sure that if the email arrived safely then you should be replied to shortly. However, if you'd like to give me your details at [email protected] - I can inquire on your behalf.

Kind Regards,


posted on April 9, 2012.

 Tinkydog, any updates?

posted on April 14, 2012.

 Last chance to declare. before closing this complaint?

posted on April 18, 2012.

 This complaint can be considered as solved!!