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Tinkydog submitted a complaint.

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Solved successfully.

Rome Casino - Withdrawal issue

Posted: 4th April 2012, 11:33 AM by Tinkydog

While, I enjoy playing on this site and they have always been very nice and helpful, I have been advised that all my withdrawal documents are in order and my withdrawal was being processed, over 22 days ago and was told it would take 18 days. I sent an email to their finance department on April 3 and have yet to hear back on my withdrawal. I am in customer service myself and not responding to someone is just not acceptable. I deposited money - in good faith- into their site and just ask the same in return for my withdrawal...... Thank you!

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Rome Casino

Re: 5th April 2012, 6:09 AM

Hello tinkydog,

I'm not sure why you did not get a reply, I'm sure that if the email arrived safely then you should be replied to shortly. However, if you'd like to give me your details at noah@romepartners.com - I can inquire on your behalf.

Kind Regards,

Noah

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AskGamblers

Re: 9th April 2012, 9:01 PM

Tinkydog, any updates?

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AskGamblers

Re: 14th April 2012, 6:01 PM

Last chance to declare. before closing this complaint?

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AskGamblers