This is what I call professional and responsible Customer Support.
Keep up the good work!
diana_6847 submitted a complaint.
Rome Casino Withdrawal
I have had a pending withdrawal since 9/5/11 and my documents were approved on 9/9/11. Today marks the 18th business day and I have not heard anything about my withdrawal. I have emailed finance 3 times and have had no response and chat wouldn't help either. Rome's website states Contact us via email and receive a response within 24 hours, or talk to someone now via phone or live chat. Feel free to contact us regarding technical support, payment processing, general questions, or feedback 24 hours a day, 7 days a week. We’re always more than happy to help make your experience at Rome Casino the best it can be! I just want to know where my money is??
I'm sorry to hear of this delay, I will investigate for you and update you shortly (I got your PM as well).
It seems the root of the problem is your phone number, which is invalid. They need this in order to do a security check with you. Can you PM me a valid number on CM or email me at firstname.lastname@example.org ? I'll make sure things move along as fast as possible.
I CALLED ROME CASINO TODAY SO I COULD GIVE THEM AN UPDATE ON PHONE NUMBERS AND CREDIT CARDS USED AND I WAS TOLD THAT SUPPORT COULD NOT HELP ME. I ASKED FOR SOMEONE IN THEIR ACCOUNTING AND THEY COULDN'T HELP ME WITH THAT EITHER, HE SAID ACCOUNTING WAS ACTUALLY IN ANOTHER BUILDING BUT I COULD EMAIL STUART@ROMECASINO.COM. SO I EMAILED MY PHONE NUMBERS AND EVEN MY WORK CELL TO STUART@ROMECASINO.COM AND NO REPLY AND NO PHONE CALLS. I CHECKED MY CALLER ID WHEN I GOT HOME AND NO PHONE CALLS ON IT EITHER. NOW I AM WONDERING WHY THEY NEED TO CALL ME ANYWAY SINCE I SCANNED AND EMAILED ALL OF THE CARDS I USED AT ROME CASINO EVEN AN OLD EXPIRED CARD THAT THEY INSISTED ON ME SCANNING AND EMAILING AND BOTH HAD MY NAME BIG AND BOLD ON IT. I DON'T KNOW WHAT THE HOLD UP IS.
Diana, please turn off your caps lock. Thank you.
Diana I will update you shortly.
Rome casino called me yesterday 10/9/11 and I gave them my details so hopefully I will get my withdrawal soon. Thanks Noah for everything!
Glad to and so sorry for the hassle. I was informed by the finance department that your withdrawal should be sent out by tomorrow.
Diana, please update us about the payment status, so we can close this complaint in a proper way. Thank you.
I was payed $265.00 of the $350.00 I won last week. Thanks!
Thanks for the update Diana.
Let us know if you are satisfied with the outcome, and if we can close this complaint and mark it as resolved.
I am pleased with the outcome! Noah was great, he really got things going! Thanks a lot for everything.
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