This is what I call professional and responsible Customer Support.
Keep up the good work!
Rome Casino - slow payment
Hello! I deposited and withdrew $625 on March 21st. On April 5th (the date that they approved all the required documentation) Mr. Walter K. stated that it will be up to 18 working days before I will receive my withdrawal. It's been 19 working days now and when I log in my withdrawal can still be reversed which means that it hasn't been sent in for processing. I sent Noah an e-mail a couple of days ago but have yet to hear from either their finance dept. or Noah. Can you look into this?
I indeed received an email and responded to it, but to be sure it is you, as your nick is different to your name, please send me another email as confirmation and so I know to update this forum as well.
P.S - Askgamblers can you make this into a reply? I get an error when trying to answer through the link. (the error I got: The page you were looking for, complaint-reply-p5149, could not be found.)
Thanks Noah. Any news?
Mark I believe the withdrawal is coming your way today or tomorrow, as I wrote to you.
Unfortunately my withdrawal is still showing as reversible. This of course means that it has not yet been sent in for processing.
We are fast approaching two months now since I actually deposited and withdrew the money. I am pretty certain that within that two month period, had I been paid within a reasonable time frame, I would have deposited more and, according to gambler's physics, made you guys some more money. Ie, the faster I get my withdrawals the more I play with the paying casino and ultimately the more money said casino earns. At least that's how I understand a house edge is supposed to work.
So anyway, any new news Noah?
Twas paid! Thank you Noah you rock!
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