Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
Larry42 submitted a complaint.
AskGamblers responded.
River Belle Online Casino responded.
Closed due to inactivity of submitter.
Larry42 responded.
Solved successfully.
River Belle - Fighting for Full Withdrawal
In Dec 2010 Riverbelle begged me to come back and would give me a $50 welcome back bonus plus 100% deposit bonus up to $100. I deposited $125 and while waiting for my bonuses I played and won well over $1000.00. I had to beg and plead for my bonuses and finally got them but was disgusted with length of time so tried to withdraw but had to "play thru" the bonuses. I finally got to where I could withdraw $725 but they only gave me $200 of it and "confiscated" the rest. After raising so much h---- they released $475 but are "stealing" $50 from me as out of the $725 I only got $675 from withdrawal #BRE2011011703030045. In reality I should have been able to withdraw much more than the $725 as I made all the profit before they finally gave credit on the bonuses!!
We have contacted casino support many times and sent out dozen emails but no one has ever replied. Today, they promissed us that we will receive a reply soon, so we decided to reopen this case and try once again.
Dear Jude,
I am writing to inform you of the current status of your withdrawal at Rive Belle Online Casino. The documentation you provided us with, had been escalated to our Finance Manager for further inspection. Following this, the decision has been made to pay your withdrawal.
£2 925 has therefore been paid back onto your VISA card ending in 0223. Please allow 2-6 working days for this to reflect in your bank account.
Your casino account with us, will however, remain closed after special consideration.
Should you have any further queries, please don’t hesitate to contact us.
Regards,
Abigail
Casino Host
Riverbelle finally made good on the total withdrawal. I have dumped their site off my computer as this was the second time I had trouble with them and will never play their site again. Thank you
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