Rich Casino - Withdrawal Declined, No Response or Email Support

RESOLVED
cytozyme Germany
posted on April 19, 2016.

Hello!
I need help. I managed at Rich Casino no deposit bonus. I paid 25 euros (initial deposit)
My player account is verified. I have made a payment of 100 euros. After 3 days = payment declined.
Neteller ID was not sent to [email protected] I have repeatedly sent support emails at Rich Casino. No response and no email ticket IDs. Since then I have paid the 25 euros, Rich Casino does not respond by email. In Rich Casino chat i will put off. They say I should wait.
I can not make payment until my Neteller ID is added to the player's account.

My account is: CasinoManson

PLEASE HELP !!!

cytozyme Germany
posted on April 20, 2016.

My Neteller-ID is now added to my account. Withdraw is pending. I hope the will pay...

posted on April 20, 2016.

Dear Askgamblers,

Thank you for bringing this matter to our attention.

We would like to inform cytozyme that their Neteller ID has been added to their account and the payment will be processed tomorrow, April 21st.

Thank you for your understanding.
Sincerely,
The Rich Casino team.

cytozyme Germany
posted on April 21, 2016.

Payout of 100 Euro via Neteller is still PENDING :/ :(

posted on April 21, 2016.

Dear Askgamblers,

We would like to reassure cytozyme that as we have previously mentioned, their payout will be processed today, April 21st.

As per our terms and conditions, once approved, a withdrawal request will be finalized depending on the Member’s preferred payment option, as follows: between 24 and 48 hours for Neteller, Ecopayz, and Skrill and between 5 and 10 business days for E-check, Papercheck and Bank wire.

Thank you for your understanding.
Regards,
The Rich Casino team.

cytozyme Germany
posted on April 23, 2016.

Thanks to RichCasino! Money is on my Neteller-Account. Complaint solved!

AskGamblers
posted on April 23, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.