Rich Casino - Refusing to accept my withdrawals, giving no reasons why

RESOLVED
dnandrs United States
posted on April 27, 2016.

After completing the playthrough amount on a deposit I made, I withdrew $5000 of my winnings. After submitting all the required documentation, Credit card voucher, Drivers Lic, copy of the credit card I use and a recent utility bill, for a withdrawal from Rich Casino, my withdrawal request was denied, without explanation, and returned to my account.
The security department requested I submit a credit card voucher for 2 of their affiliate casinos Thebes and Casino Moon. I submitted the vouchers, copies of my id, the credit card I use and an utility bill. Again they rejected my withdrawal, with no explanation, after accepting all my documentation verified via email, they still refuse to accept my withdrawal. This has happened 5 times now and each time there is no explanation for the rejection.
Their live chat accepts a question and replies "checking" and never comes back. The livechat is worthless at best.
I have contacted both the Security and Accounting departments and never receive a satisfactory answer.

posted on April 29, 2016.

Dear Askgamblers,

Thank you for notifying us about this matter.

We would like to mention that dnandrs’s payout request was approved on Wednesday, April 27th, in accordance to their VIP level and with our terms and conditions.
We encourage dnandrs to submit a new withdrawal request for the remainder of their balance and it will be reviewed within 72 hours as per our T&Cs.

Thank you for your understanding.

Kind regards,
The Rich Casino team.

dnandrs United States
posted on April 30, 2016.

I received a $490 payment on 04/29/16. I requested a $5000 payout. Per Rich Casinos response I did request another payout and it was denied because only one withdrawal can be requested per week. Also per Rich Casinos response I intend on requesting the $5000 withdrawal on Monday 05/02/16. I will update this complaint as soon as I see what happens.

posted on May 2, 2016.

Dear Askgamblers,

We would like to encourage dnandrs to submit a new withdrawal request and it will be reviewed within 72h, according to their VIP level. We would also like to mention that dnandrs is entitled to a payout of $500 per week, as per their VIP level.

Regards,
The Rich Casino team.

dnandrs United States
posted on May 3, 2016.

I will continue to withdraw $500 per week until the $9000 withdrawal is complete. But if 1 week of payments is missed I will be filing a new complaint. Unfortunately I didn't realize the $500 per week stipulation was required. I have never seen that strict of a withdrawal limit at any other casino.

posted on May 4, 2016.

Dear Askgamblers,

We would like to guarantee that no payment will be missed as long as dnandrs respects the Rich Casino payout guidelines as per our T&Cs.

Based on dnandrs’s last reply we kindly ask to have this complaint closed as resolved.

Thank you for your understanding.
Sincerely,
The Rich Casino team.

AskGamblers
posted on May 5, 2016.

Based on the last posts left by the casino rep and submitter, AskGamblers Complaints Team consider this case as Resolved and it is being officially closed now.

Thank you all for your cooperation.