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This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
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Solved successfully.
Rialto Casino has not paid me
Hi, i am referring to this site for help its been almost 3 months an i have not received my withdrawals. On April 25 & 27 i summited 2all withdrawals totaling $1500 i met wagering requirements and also summitted my documents. I have been asking the Csr's for assistence but all they tell me is to contact FINANCE or Walter K. I have sent countless emails an all they tell me is its being processed. Can someone help me??
Hello deathdealer32
I will follow up with Finance and let you know as soon as possible.
Apologies for the delay.
Ok hope we can settle this thx.
Any updates here?
Hi, no updates i have sent emails to Rialto but have yet to receive a response, so im frustrated..
Hi
Can I have your casino username please.
My username is elmatador31
Thank you
Ok
Cant believe Rialto still hasnt paid me after 2 months, this casino is a joke!!!
Hi deathdealer32
I sent your account info to withdrawals I am sure they are working on your payment. As they have given Friday as the deadline, therefore it should be resolve soon.
They have been working on my withdrawals since April 25th, I dont know about you but 2i month to process a withdrawal is BS!! How come you didnt take that long to charge my bank when I maid a deposit???
They have been working on my withdrawals since April 25th, I dont know about you but 2i month to process a withdrawal is BS!! How come you didnt take that long to charge my bank when I maid a deposit???
Hello deathdealer
The request was sent to the withdrawal department, have you had any answer yet?
No reply
Hi
Already spoke to withdrawal the money was resent yesterday, should be in your account any moment now
Hi
I just received the payment yesterday, I just hope that any other withdrawal wont take this long and be this complicated..
Im happy to hear the news apologize for the delay
Case resolved
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Hi There,
Sorry I wrote it in my first post, but you may not haven noticed - its shane@rialtocasino.com
Please send me even just your email address so I can forward you the details we require to resend immediately.
BW,
Shane
Hi Shane,
Can you provide me with an email to resend my info pls??
Hi,
yet another update and I'm sorry to say, but we've just got word that the wire 'bounced' back from your bank.
I am sending you the details via email, please give us the details we require so that we can attempt again right away.
Shane
Hi,
yet another update and I'm sorry to say, but we've just got word that the wire 'bounced' back from your bank.
I am sending you the details via email, please give us the details we require so that we can attempt again right away.
Shane
Hi There,
I've been told that your withdrawal has been sent on Monday, please let us know if that is not the case. I apologize that it got postponed till after the weekend, please let me know if that is not the case but allow a few days to be received.
Shane
Rialto CS
Shane i appreciate you contacting me, I hope this ETA is the real deal now because everyone i speak with gives me different times. I'm very upset with the fact that its been almost 3 months and i still cant get paid..
Hi,
My name is Shane and I work in Rialto CS. I have received word that your withdrawal is pending to be sent on Friday. I will update you with further information.
You can write to me at shane@rialtocasino.com
Yours,
Shane Candel
Rialto CS
i sent it to Rialto, as you probably should have, please discuss it with them.
Ok thx
Thx, hope you can help me..
Hi there,
if you send me your email address and issue I will see to it that it sent to the right people to see to your issue.
noah@romepartners.com
kind regards,
Noah
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