Rey8 Casino not paying!!!

UNRESOLVED
posted on October 16, 2012.

Hi I had deposit 1000 by click 2 pay on30 Jan 2012 and win a total amount of $26465.25. I had received a total of 8 payments with them during the past month from May –Jun (7 of them are by click 2pay ($2500 each time) and 1 of them by moneybooker ($1000 each time)). Right now there are still funds in my account. During the past few months they had change their term for payout to maximum of $1000 per month also they don’t offer click to pay payout any more. I had start request payment by moneybooker , I had no issue for the first request of $1000 by moneybooker but after I had request 2 payments (both 1000)I had wait from Aug til now I still haven’t receive it at all. I had talk to the online support which his name is George about my payment, his response is they have issue with their processing company and told my to be patient, lately I had update with him all the time (ex: like each week) still same response, it seem like they are making some excuse for not paying since I had e-mail them few time still never had any response at all. When ever I was in the live chat the response are always the same. It’s funny that I think how long would they need to fix this issue? Because on some casino forum I do see people had no issue at all but for me as a old customer why would I have this issue? Also I had no issue with them for the past payment at all and right now I keep getting delay for my payout? I am still missing my balance right now $6115.25 and 2 pending payment of $1000 each

posted on October 24, 2012.

Hi Kin,

I apologize for the delay. It happens sometimes.

You will be paid by end of this week. Please notify me if you have not received the funds by Monday, October 29th.

thank you,

Giovanni

Customer Service

International: +507 830 5490

[email protected]

http://www.rey8.com

AskGamblers
posted on October 28, 2012.

 Is the payment received?

posted on October 29, 2012.

Hi Kin,

thank you for your patience. Your payment was processed this morning. Please let us know once it is received.

Many thanks,

Giovanni

Customer Service

International: +507 830 5490

[email protected]

http://www.rey8.com

posted on October 30, 2012.

Hi I had receive two payment by moneybooker of 1000 each so total i had just receive 2000 from them.

But today when i check my e-mail i receive the following e-mail from them, which i try to download the casino but it didn't allow me , i guess that Casino don't offer Canada player , but i am wonder how am i going to recieve my rest of the funds? Cause right now i still have a total amount of 6115.25 in my Rey 8 account which i still haven't receive. I try e-mail them about the issue but never get any response .

Dear Rey8 Casino player,

We thank all our Casino players for their loyalty and trust you have enjoyed playing Rey8 Casino.

The Rey8 Casino is no longer offering Casino games.

We have launched an exciting new Casino www.planetkings.com with a Flash and download client as well as the exciting “i-Slots”.

We invite all the Rey8 Casino players to register at planetkings.com and then contact customer service with your Rey8 username and thereafter your full balance on your Rey8 cashier will be transferred to the planetkings.com cashier.

In addition you can select whether you would like your money transferred to planetkings.com to be boosted by the 333% Deposit Bonus, which is available to you for the funds transfers up to US$1,000 or the equivalent in other currencies.

There are also special bonuses and promotions waiting for you at planetkings.com

If you have any questions, please contact our customer support representatives:

Email: [email protected]

Telephone:

International: +507 830 5490

posted on November 2, 2012.

Dear Kin,

Sadly, the Rival software does not allow any casino play from Canada.

We remain committed to paying all Rey8.com players.

I´ll keep in close contact. As we have demonstrated thus far, you will be paid.

Should you have any questions please don’t hesitate in contacting me.

Giovanni

VIP Manager

International: +507 830 5490

[email protected]

posted on November 4, 2012.

Now i still have 6115.25 in my account and i had just request another 1000 by moneybooker at the rey 8 casino since the other casino that they ask me to downlonad dont allow Canada players so withdrawal at the rey8 casino is the only way i could request my payout than.

I know as the casino say if anything to contact them but really, i had a hard time try to contact them many time by e-mail and live chat which i never receive any response .I hope that my payment will be receive soon. But it is kind of funny that i had receive 2 payment from them by moneybooker after complaints here so i don't see there should be any payment issue with moneybooker at all ,to me it just seem like they are making excuse to delay paying out payment.

posted on November 7, 2012.

Dear Kin,

since your original post on this forum on October 16th, you have not made a single attempt to contact me. I have reached out to you on several occasions.

You choose to come to this forum instead. This is my last reply on this website.

We decided to close Rey8.com and acquire Planet Kings.com. Rival does not accept Canadian players so you cannot download the software. We have zero control over that. So I am asking you again to contact me so we can figure out how to settle your outstanding balance. It will be paid.

Once again, should you have any questions please don’t hesitate in contacting me.

Giovanni

VIP Manager

International: +507 830 5490

[email protected]