Platinum Play Casino - Refusing to pay due to mysterious charge-backs

RESOLVED
Chartrand Canada
posted on June 27, 2016.

Hi,
I recently won eight hundred dollar and when back into the casino the money was gone. I spoke with the VIP representative ,who was very rude, he stated that there was returned funds and I owed them the money, which I don't understand because I only use idebit and pre-paid credit cards. He was done speaking with me and told me to get a hold of the desputes department. I did I sent them an email and there response did not include who I owed money's to. I also got a hold of idebit and the representative I was speaking with said it didn't make any sense because the money comes out of my account and gave me the email notify their security department, so I did that. I also went through the pre-paid credit cards and the transactions went through fine on those as well. I feel like I am being lied to. I have made other withdrawals and no issues, but for some reason they feel I owe them money that doesn't make sense and they refuse to tell me to whom and when these returns happened.

Thanks,

Stephanie *********

posted on June 28, 2016.

Hi Stephanie

We have received charge backs to the value of 5560 CAD via ECheck and Instadebit and we have been recovering portions of these charge backs on several occasions which you should be aware of. There is still an outstanding amount of 999,75 CAD.

If you resolve the outstanding charge backs with us we will re-enable these financial accounts and there will not be a reactivation fee with the processors.

Our Disputes Department will forward you a statement of all these charge backs and the recovered amounts.

Regards

Wim
Fortune Lounge

posted on June 29, 2016.

Hi Stephanie

Since my previous response we have received confirmation from Instadebit that they have managed to recover some of the reversals on your account so your current balance as a result of these reversals is 749.75 CAD.

Regards

Wim
Fortune Lounge

AskGamblers
posted on July 2, 2016.

Dear @Chartrand,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.