Crazy Spins Casino - Refusing to comply with Responsible Gaming policy

RESOLVED
mummyjr United Kingdom
posted on February 24, 2015.

I self-excluded from this casino some while ago. I am getting emails from them virtually every other day even though I have requested numerous times that they remove my email address from their mailing list due to the account being closed. Under the terms and conditions of the Gambling Commission's Licence they should not be sending me any marketing material and as they persistently ignore my messages and emails I don't know what to do to stop them harassing me. Please help!

AskGamblers
posted on February 27, 2015.

Dear @mummyjr,
Any update considering your complaint? Thank you.

mummyjr United Kingdom
posted on March 1, 2015.

I have not had an update, I was hoping to receive an email from them confirming that they had removed me from their mailing list but I have received another marketing email from them today!

posted on March 2, 2015.

Dear Player,


Please accept my apology for replying late, as i was out of office for last 6 weeks due to medical reasons.

I will follow up with admin and get this sorted out.

One again please accept my apology for replying late and for all the inconvenience caused.

Thanks
Sid
Affiliate Manager
Team Crazy Spins

mummyjr United Kingdom
posted on March 2, 2015.

Response to crazy spins casino.

Please get this sorted as soon as possible. I had an email Saturday and another this morning and it is really getting me down. The email address to be removed is [email protected] (the one registered to my self-excluded account). There is no link on any of the emails which will allow me to unsubscribe so I would really appreciate it if you would confirm to me that you have removed my address from your mailing list and confirm that there will be no more emails. Thank you, Patricia

AskGamblers
posted on March 6, 2015.

@mummyjr,
Is this complaint resolved, can we close it? Thank you.

mummyjr United Kingdom
posted on March 6, 2015.

I have not had any emails for a few days so I am thinking positive. Thank you for your help AskGamblers, and yes you may close the case. Patricia