Rembrandt Casino - Withdrawal without money

RESOLVED
tp4 Finland
posted on December 12, 2013.

I won some money in Rembrandt casino. I withdrawal money into my bank acco. I have send all documents etc. In casino they say that they have paid using Trustly. I have wait over a week..... no money! I send email to Trustly and ask about that money from rembrandt to me, but they dont have any information about it.

In rembrandt casino got my right bank account number etc. And they still say that they have paid. In Live chat Henry cant do anything about it....

Does anyone got same problems with rembrandt casino?

posted on December 14, 2013.

The issue is that Trustly did not accept a payout higher than the initial deposit. His winnings will therefore been paid by bank wire.

posted on December 14, 2013.

as an add on to our previous post:

we have been in direct communications with this player as well, and he has been notified of the fact that his winnings were already wired to him for the 2nd time, on the moment this issue has been filed by him. So we would request this player to update here on the moments his winnings are in his bank, if not arrived already yesterday.

tp4 Finland
posted on December 15, 2013.

I tell here and everywhere when I get the money... nothing yet.

Here is your messages to me last week, thats why I suspect.... You send many this kind messages..... every messages is "we have checked".

"> Dear Teemu,

>

> Thank you for you message,

> > Dear Teemu,

>

> Thank you for you message,

> we have checked and in my previous message to you I insert the dat 5/12:

> that should have been the date your funds have been wired to your account

> connected to your trustly payment method, and in my previous message to you I insert the dat 5/12:

> that should have been the date your funds have been wired to your account

> connected to your trustly payment method,"

posted on December 17, 2013.

tp4 confirmed that he has received his payments so the matters should be closed.

tp4 Finland
posted on December 17, 2013.

Everything is OK now. Thank you.