Rembrandt Casino - Withdrawal issues

RESOLVED
posted on December 6, 2013.

Good morning

I received from Rembrandt Casino email:

Good morning,


you initially have deposited 20? and received the welcome bonus. Your payout request on your winnings had been declined as you did not meet the wagering requirements. You than continued playing with the freespins you have received. You won 240? but according to our Terms&Co­ndi­tions, the maximum cashout on freespins winnings is 50?, which you have received.


Sincerely,

Henry

Rembrandt Players support

casinolive-support


The truth is:


11/25/2013 I had won € 80, commissioned the payment in the amount of 60 €, which was rejected due to unenforced turnover, lost 20 €, 60 € amount returned to the account so I continued on turnover and won the turnover of 240 €, which commissioned the payment 29.11 .2013. started the free spins and won with them 19.6 € which I still have in my account. did not play even once the free spin.today get info that I played with free spins after the first payment rejected, but I was playing deposit bonus and not free spins.


Best regards


Mxxxxxxxxx Gxxxxxxxxx

posted on December 9, 2013.

Hi there,

We have informed this player that his player history is being reviewed;

We expect to update the player shortly, hopefully 10/12; but we have been in direct contact with this player as well. He received replies and emails towards this issue he escalated to us on friday the 6th.

When he is right, he is right and this will be sorted immediately with the player!

posted on December 10, 2013.

I have 190€ ,thanks for your help

Best regards

Mariusz Gorka

gorson1

posted on December 11, 2013.

Hi there, as a final respons from our side,

this player was right, and we have compensated him and informed him.

the players indicated at our side as well his issue has been settled to his satisfaction.

posted on December 13, 2013.

its ok

posted on December 17, 2013.

gorson1 has confirmed in the thread that all is ok. The matters can be closed.