Anna Casino - Reload bonus and free spins not honoured

RESOLVED
Browny66 Australia
posted on December 25, 2015.

I received and email saying 75% reload on next deposit , I deposited and no reload was giving I sent 2 emails and received no reply then I received another email saying 40 spins have been credited , and when I opened my account they were not honoured , after sending email after email Anna casnio seem impossible to contact ..

Browny66 Australia
posted on December 27, 2015.

Anna casnio finally replied and issued the free spins , but will not issue the 75%reload cause I had free spins winnings in my account with the total balance being 0.10 cents .... If my balance was enough I wouldn't have had to DEPOIST ..

posted on December 29, 2015.

HI Browny,

Unfortunately our system regarding double bonuses is very inflexible due to technical reasons and previous bonuses must be played through (or cancelled) before new bonuses can be issued.

Please send our support an e-mail with your Anna username and your AskGamblers username on [email protected] and I will look into it and, if it is as you say, I will make sure to credit you the bonus.

/Mike, Anna Casino

Browny66 Australia
posted on December 29, 2015.

Anna casnio have now honoured the emails , Thankyou very much

Browny66 Australia
posted on December 29, 2015.

I just wanna finish this complaint with this , thanks mike for giving the bonuses I do appreciate it .. The rtp on the reload bonus was the worst I've ever experienced in online gambling . With a wagering requirement of $2100 for my $52 reload I managed to get through $110 leaving a huge amount of $1990 to still get through when my credits run out .. I think at 1stage I lost 30 straight spins , overall I only won about 10 times .. I will never play at Anna casnio again ..

AskGamblers
posted on December 29, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.