Slotobank Casino - Deceitful Bonus Offer

RESOLVED
posted on February 25, 2016.

Hi, I received an email from Slotobank Casino this morning offering me a 100% bonus plus 100 free spins on South Park for a minimum deposit of €20 . I made the deposit and contacted live chat despite the fact they give you a code for the bonus offer but there is nowhere to enter a code on the deposit pages, live chat told me to email support which when they replied to my query told me that the offer is no longer valid although I only got the email about the offer that morning it was no longer valid???
This has happened to me before,you always have to contact live chat to get the bonus but they never give you the free spins you are supposed to get. I let it go before and didn't follow up on it. Would appreciate any help you can give me regarding this issue. Attached is a screenshot of the email.

posted on February 29, 2016.

Hello,

You can always use a bonus code when making a deposit - all you need to do is to enter it in 'Enter the code' window. Probably this current offer was limited and no longer available now. You can use current offers available at Slotobank. Today only we have some exclusive offers which are higher than the one you received via email.

posted on February 29, 2016.

If the bonus was no longer available, why did I get an email offering me the bonus, the law states that if you make an offer to somebody you must stand by and honour that bonus, you offered me a 100% and 100 free spins for a minimum €20 deposit, I made the minimum deposit of €20 (thankfully that's all I deposited) now you do your part and credit me with this bonus, it is not a large bonus you have to give me, would only total €40 with the free spins. Also I don't care what bonuses you have available today, I didn't get the last one, why would I give any more of my money to you, a few times I took your bonuses, always had to contact you to get the match deposit bonus, never got the free spins. Also there is no enter the code window on the mobile site, I expected you to at least know your own casino site layout. Now credit me with my bonus or I will keep this complaint going, as you probably are aware by now I have also reported this to both your casino license providers.

posted on March 2, 2016.

All I can see is you already played with deposit. What I was able to do is to add 100 Free Spins on Starburst game, it requires no deposit though. For the next deposit you make we'll think of some better bonuses.

As for complexity of entering the bonus codes on mobile devices unfortunately we don't have such an opportunity for that. Kindly use desktop version or at least a smartphone with large screen will work too.

AskGamblers
posted on March 5, 2016.

Dear @ricky76,

Are you satisfied with the casino's response, can we close this complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.