Kaboo Casino - Refused to payout

UNRESOLVED
watchawa United Kingdom
posted on May 14, 2016.

Opened account played made 3 deposits then got lucky made a withdrawal of £1200 leaving a bit left to play with the following day had chat with a representative online and got asked for verification to be sent. Played again following day then went to login showed account closed contact support. Then told they had closed account as I had closed an account with superlenny a sister site of theirs and that they would not payout.

posted on May 16, 2016.

Hi
As our terms and conditions self exclusion from any of our other brands leads to this. We will refund your initial deposit that you made on Kaboo.

Regards
Bruno

watchawa United Kingdom
posted on May 16, 2016.

I was unaware of the link to superlenny and feel the action was only taken as a result of the win I had.

posted on May 16, 2016.

I understand your frustration, but this an action we have to take, no matter if a self excluded players wins or looses. We acted accordingly in ths case.

watchawa United Kingdom
posted on May 16, 2016.

I closed the account with superlenny due to a dislike for the format and a poor run of luck. I am a regular gambler and am perfectly solvent and can provide details happy for account to be re-opened if that solves the issue for Kaboo wanting to keep hold of money any which way possible. Would be just as happy to see a donation for the sum to charity.

Just dont feel they should be able to conduct business in the way that they are.

posted on May 16, 2016.

I am afraid this case will remain unresolved. There has been similar cases like this mentioned before and there is no way to solve this due to regulations we are under as the main reason.

AskGamblers
posted on May 20, 2016.

This complaint shall be unresolved as well as all others that are related to self-exclusion issue please see: http:/­­/w­w­w.a­­skg­­am­b­l­er­­s.c­­om­/­c­as­­ino­­-c­o­m­pl­­ain­­ts­/­a­cc­­oun­­t-­c­l­os­­ed-­­du­e­-­to­­-se­­lf­-­e­xc­­lus­­io­n­-­on­­-an­­ot­h­e­r-­­site. We recommend to the player to seek further help with licence authority of Kaboo casino.