Cool Cat Casino - Refused Payments Claiming I did not make a Deposit

RESOLVED
toastedpayne United States
posted on April 4, 2015.

This casino maliciously refused multiple payouts that I won fairly. Please note: before I utilized each free chip I made real money deposits to this casino totaling $595. The first $100 payout was refused because they failed to state in their terms and conditions that I was not allowed to play a little blackjack with the spare money off of a free chip - I had $135 balance after winning a $100 free chip ($35 was not redeemable) so I wanted to play down the balance back to $100 for fun before withdrawing; the payment was then declined even though I only requested a withdrawal for what the free chip was worth - $100. I had another free chip win (after losing $250 off real money deposits) declined because I had the aforementioned free chip as a requested withdrawal; again this casino states no where that a free chip is not valid if you have a requested withdrawal specifically from a free chip (which in my case was declined anyway). After making another real money deposit and losing it all again and having no requested withdrawals, I beat another bonus and checked with both online support as well as a VIP representative who both confirmed that I fairly won the bonus only to have it declined two weeks later; I asked the online support and they claimed that I made no real money deposits at their casino as in I have never made a deposit since opening my account. I know for a fact that my credit card was charged and I had to pay the bill for each of my deposits totaling $595 and definitely played games on their site only to have them take my money and then tell me flat out that they have no record of any of my deposits. I have attached a file which shows a portion of my credit card statement with the full list of all real money deposits made at this casino proving I did in fact make multiple real money deposits contrary to Cool Cat's record of none. This "casino" has no right doing business of any kind until it owns up to the fact that it has to pay it patrons when they have legitimately won.

AskGamblers
posted on April 9, 2015.

Dear @toastedpayne,
Any update considering your complaint? Thank you.

posted on April 9, 2015.

Hi toastedpayne,

I've looked into this for you and yes, we will honor your withdrawal request. There is a max withdrawal limit of $100, which has been approved. Please keep in mind that the payment can take up to 10 business days with processing before being issued.

Tawni

toastedpayne United States
posted on April 9, 2015.

I can live with that; thank you for looking into my claim.

AskGamblers
posted on April 11, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.