WinTingo Casino - Refused payment of legitimate winnings and closed account

posted on March 30, 2016.

I opened an account at, activated the welcome bonus and started playing. I was lucky and started to win on the spins. Before ordering my first withdrawal (of 6665SEK) i checked with the chat-support that I had played through the required amount. The support confirmed that I had done so and i made the withdrawal.

The next day I logged on to the site again and one more time I was lucky and won more money. I ordered a withdrawal and kept some money to play with. When the money i played for was gone I cancelled the ongoing withdrawal and ordered a New withdrawal leaving some money to play for on My account. This happened numerous times, sometimes I cancelled the ongoing withdrawal to make a larger withdrawal and sometimes I cancelled the withdrawal to have some more money to play for.
The final withdrawal i made was on the amount of 16.411SEK (about 1.680 euros).

I was told to send documents Which i Did, the usual stuff ID, bill, deposit-card and so on.
The day after the withdrawal i went back to the site to see if My withdrawal had Been processed and found that My account was closed/locked. I immidietly contacted the support and was told that "the securitydepartment had found discrepencys on My account and was going to refuse Any payments, My money had Been confiscated".

I have Been in contact with the Wintingo-support numerous occasions The last couple of days to get an answer on what the discrepencys is regarding But the only answer i could get was that "the securitydepartment has found discrepencys on My account". not a Word about what the discrepencys would be. I now got an email saying I have to contact E-cogra IF I want to appeal their decision, Which i recently Did.

I havent Done anything wrong. I asked the support on chatt if I had played through the bonus and got that confirmed. My later winnings was won with money from My first withdrawal. It seems completely impossible to get an answer on what the matters about. And I have trouble finfint Word for the way the matter has been handled by the casino.

posted on March 30, 2016.

Hi, we are sorry to hear of the issue you have experienced. In order for me to look into this i am going to need further details. Please can you mail me your username and full name to the following address ([email protected]) and i will look into this matter to help get to the bottom of the issue.

Wintingo Support.

posted on March 30, 2016.

Hi and thank you for your response. I will email you my details.

posted on March 30, 2016.

Email Received, please give me 48 hours in which to review the information and get to the bottom of this.

thank you for your patience.

posted on March 30, 2016.

Ok, will do.

posted on April 2, 2016.

The matter has been resolved!

posted on April 2, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.