Atlantic Casino - Refusing payment of legitimate 10,000 win!

UNRESOLVED
papilio Italy
posted on April 20, 2016.

The 04/14 day I loaded 20 Euros by debit card on the atlantic casino site and fortune has honored me with a scratch card from 10 thousand euro. Under the ticket references
30f86a­5e-­9c4­4-4­b91­-80­57-­ba8­298­67c02e
Soccer Match
In our terms and conditions I had read that they would not pay more than 5000 euro every 30 days; so I made a withdrawal request of only 5000, sending supplied the required documentation. Because I had doubts about the payments, 5000 I was on the account I played them and won other about 2700 euro. After two days I come mails in which he tells me that the levy could not get in because the payouts were derived from play is incorrect and just to round off I find even the bill of 5700 cleared the game, or rather with the original 20 I was, as always the result of the game is not regular. As reported happened a few days ago and on the home page of the site still appears in my nick (the same that I use here) with payouts made. In short, not only they do not have paid anything to me but also reset the winnings.

AskGamblers
posted on April 23, 2016.

Dear papilio,

Any update regarding your complaint? Thank you.

posted on April 24, 2016.

Hi Papilio,

We are currently looking into the issue.

Kind Regards,

Atlantic Casino Support

papilio Italy
posted on April 26, 2016.

I think that if I lose the regularly won money, the casino lost something more valuable. Credibility. Each player will think twice before getting into your casino.

papilio Italy
posted on April 26, 2016.

I wish to inform you that I have contacted the license authority of the casino, the software vendor, the Curacao government. I expect answers. I will not yield so easily

AskGamblers
posted on May 27, 2016.

This case has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one last chance with the hope that both parties involved into this dispute will manage to reach to a satisfactory resolution.

papilio Italy
posted on May 27, 2016.

I am very grateful to you. I hope we can reach a solution, but I think atlantic casino will choose not to pay and that's it. It hurts me that I they did not give me a single answer. I hope you manage to have it ..... and it is reasonable and understandable