BGO Casino - Refusal to return deposited funds

UNRESOLVED
Elliotkemp27 United Kingdom
posted on October 17, 2015.

I created account with bgo and deposited £10. Prior to depositing the £10 i asked support if i already had an account they said yes but it was closed. so i opened the new one and deposited £10. i received a bonus and got the amount up to just over £100. I tried to log in at a later date and my account was permanently closed due to me having another account despite being advised that it was closed. I don't want the bonus money all i want is the £10 i deposited and that was and still is untouched. Ive attached an email from bog confirming that there support staff told me my other account had been closed.

posted on October 21, 2015.

Hi Elliott

I am not close to your case, however I am going to email you today from the [email protected] mailbox and you can email me back for us to resume discussions to resolve this matter in full.

Regards

Andrew
Customer Services Manager
bgo

Elliotkemp27 United Kingdom
posted on October 22, 2015.

Complaint has not been resolved. The account which I was told was closed was actually self excluded so my £10 deposit that was untouched has been retained at not returned. This is extremely unjust and unfair on such a minute ammount money to bgo. Shameful response

posted on October 23, 2015.

Hi Elliot.

As you are aware I have provided an explanation on our stance for the matter. I am more than happy to deal with any specific issues you have with the decision, however you will to reply to [email protected] in order for us to discuss the matter further.

Regards

Andrew
Customer Services Manager
bgo

AskGamblers
posted on October 26, 2015.

@Elliotkemp27,

Any news? Thank you.

Elliotkemp27 United Kingdom
posted on October 27, 2015.

The news is that because my account was self excluded the untouched money i deposited is being kept for there own personal gain.

posted on October 27, 2015.

Hi Elliot
If you want to discuss the matter further, you will need to email into [email protected]

Regards

Andrew
Customer Services Manager
bgo

AskGamblers
posted on October 31, 2015.

Any news?

AskGamblers
posted on November 4, 2015.

Upon conversation above we consider this complain unresolved, because submitter and casino didn't find a solution for this issue.